Retention Agent jobs in United States
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Gen · 1 day ago

Retention Agent

positionPhoenix, AZ
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Gen is a global company powering Digital Freedom through consumer brands including Norton and Avast. The Retention Agent role involves handling member cancellation calls, resolving issues, and providing solutions or promotional offers to retain members as part of the Member Retention Initiative.

Cyber SecurityDigital MediaInformation Technology

Responsibilities

Manage outbound and inbound cancellation calls from existing members
Follow prescribed call flows, scripts, and disclosures as directed by leadership
Deliver a positive member experience with every call interaction
Mitigate revenue loss and maximize member relationships
Adhere to scheduled shift and maximize productivity as defined by leadership
Complete required training to maintain product/business knowledge as well as comply with mandatory training classes (e.g. insider trading, reboot, etc.)
Maintain job related knowledge by openly and actively participating in 1x1 coaching sessions with direct supervisor
Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security
Ability to follow and abide by all information and security policies and practices

Qualification

Sales experienceCRM applicationsNorton Software knowledgeMS Office proficiencyTime managementInterpersonal skillsCommunication skills

Required

High School Diploma or equivalent required
Ability to successfully work in a quota driven environment, where a portion of total compensation is at risk
Minimum of 1 year of sales experience, preferably in a call center environment
Excellent verbal, written and listening communication skills
Minimum 1 year of experience using computer-based CRM and/or order entry type applications
Ability to learn and execute selling techniques
Self-motivated and able to perform in a fast-paced environment
Excellent interpersonal skills and ability to work with others
Time management skills
Proficient in the use of MS Office, Internet and web-based applications
Regular and punctual attendance required

Preferred

eCommerce experience is a plus
Norton Software knowledge a plus

Benefits

Flexible working options
Generous time off
Competitive benefits & compensation packages

Company

Gen

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Gen is a cybersecurity company that offers security, identity protection, and privacy solutions.
dateFounded in 2022
location
Tempe, Arizona, USA
people-size5001-10000 employees
web-link
https://www.gendigital.com

Funding

Current Stage
Public Company
Total Funding
$950M
2025-02-13Post Ipo Debt· $950M
2022-11-08IPO

Leadership Team

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Rich Matta
General Manager and Head of ReputationDefender
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Recent News

PR Newswire
Gen Threat Labs Calls it "The Year the Internet Outgrows Human Intuition"
2025-12-09
Morningstar.com
Shaping the Future of AI
2025-12-08
PR Newswire
Gen to Present at the Barclays Global Technology Conference
2025-12-05
Company data provided by crunchbase