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Capital One · 2 months ago

Senior Manager, Design Operations

McLean, VA

Full-time

Onsite

Senior Level

$210K/yr - $240K/yr

6+ years exp

Capital One is seeking a Senior Manager to join their Design Operations team, focusing on enhancing collaboration and operational efficiency. The role involves strategic planning, program management, and building relationships to support design excellence and project delivery.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

In close collaboration with design leadership manage the design team’s people operations and business operations. Activities in this space may range from budget, KPI/OKR, headcount, and partner management to developing team rituals, culture, and fostering overall positive team health. Identify and drive improvements to these practices that increase the efficiency and optimization of design

Build processes and systems that establish operational rigor to ensure sustainable results and delivery over time. Scale processes, programs, and initiatives (business, people, or design related programs) when necessary

Mentor and share design operations expertise with cross-functional team members

Employ design thinking and design expertise to advance the quality of outcomes and delivery. Bridge commonalities, insights, and potential points of friction between teams, contributing to design excellence

Use persuasive communication to the right audience in order to advocate for and evangelize the impact of design

Identify team and project needs with regards to design process, tools, documentation, asset management. Take steps to implement necessary changes to make sure design teams are operating at optimum efficiency

Maintain a commitment to defining and measuring design quality, quantitatively and qualitatively. Align teams on metrics for design quality and track metrics over time

Maintain a 'planning ahead' posture that considers short term needs and resources, while looking ahead and planning for the next big challenge design teams will face

Partner with design leadership on large, complex problems. Offer strategic perspective in key decision making moments - including choosing the highest impact opportunities for the design team. Assess tradeoffs and propose clear solutions and resolve roadblocks that may impede progress

Develop resourcing, capacity planning, and program management routines to ensure teams are delivering against established goals and objectives

Provide clear communication to cross-functional leadership on status, resources, issues, and priorities

Qualification

Design managementProgram managementCross-functional collaborationDesign toolsOperations managementStrategic planningCommunication skillsMentoring

Required

At least 6 years of experience including design management, project or program management of design deliverables, and operations management including experience working directly with designers, researchers, and strategists

At least 6 years experience leading project delivery for cross functional projects