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Big Health · 1 week ago

Client Success Manager, Employers

United States

Contract

Remote

Mid, Senior Level

$110K/yr - $125K/yr

4+ years exp

Big Health is a remote-first company dedicated to improving mental health through digital therapeutics. The Client Success Manager will manage client relationships and strategic account plans, ensuring client satisfaction and engagement with Big Health's products.

Alternative MedicineHealth CareMedicalMental HealthTherapeuticsWellness

Responsibilities

Build strong, consultative relationships with employer clients to become a trusted partner and advisor in supporting the mental health of client populations through utilization of Big Health’s products

Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among the client populations - work with your clients to identify unique opportunities to help clients expand engagement within their populations

Prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups in a timely manner to ensure client satisfaction

Think strategically and work cross-functionally to troubleshoot client requests

Take responsibility for up-sell opportunities and contract renewals

Become a product expert and internal champion for clients' needs as our offerings evolve

Analyze, interpret, and present program engagement and outcome metrics to demonstrate value to our clients

Qualification

Enterprise account managementData analysisCross-functional coordinationHealthcare knowledgePresentation skillsProactivityCuriosityInterpersonal skillsCommunication skillsAttention to detail

Required

Minimum of 4+ years of enterprise account management experience, with demonstrated ability to confidently engage with senior stakeholders

Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment

Ability to act proactively to influence key stakeholders and drive decisions

Strong executive presence and ability to communicate confidently with senior benefits leaders

Strong attention to detail. You'll have complete ownership of your accounts and measure their success. A detail-oriented, thorough, creative, and analytical approach will be critical to your and your client's success

Clear, collaborative communication skills and a willingness to support your Big Health team

Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides) and analyzing data (Excel / Google Sheets); familiarity with Looker and Salesforce is highly desirable