Staffbase · 10 hours ago
Principal Customer Success Manager
Minneapolis, MN
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $160K/yr
8+ years expStaffbase is a Unicorn company that specializes in AI-native Employee Experience Platforms. They are seeking a Principal Customer Success Manager to strategically manage key customer relationships and drive business outcomes through effective internal communications strategies.
Enterprise SoftwareMobile AppsSaaSSoftware
Responsibilities
Own and strategically manage a book of our largest enterprise customers, developing long-term success plans aligned with customer goals
Lead and facilitate executive business reviews, strategic planning sessions, and internal comms advisory conversations
Act as a strategic coach to customer teams—particularly Internal Communications leaders—sharing best practices around editorial planning, content governance, and campaign execution
Guide enterprise comms teams through onboarding, rollout, and long-term adoption of the Staffbase platform, driving early time-to-value and long-term engagement
Help customers design and optimize their comms strategy, including content calendars, governance models, measurement practices, and channel usage
Identify and mitigate risk early, working cross-functionally with Product, Support, and other GTM teams to ensure customer success, proactively demonstrate value, and drive timely SaaS subscription renewals — contributing to strong customer retention
Identify and support expansion opportunities in collaboration with Account Executives and Solution Engineers
Advocate for customer needs internally and contribute to product feedback loops
Serve as a trusted advisor and thought partner to large, global organizations managing complex change, executive messaging, and workforce engagement strategies
Qualification
Required
8–10+ years of experience in Customer Success, Enterprise Consulting, or Strategic Account Management, preferably in SaaS or tech-enabled services
Deep understanding of internal communications practices, with 6+ years leading or advising on editorial strategy within a mature comms program
Strong communication and interpersonal skills; able to influence senior stakeholders and coach IC teams on comms best practices
Experience collaborating globally across business units and leadership levels
Proven ability to guide organizations through change, deliver measurable outcomes, and act as a trusted partner
Experience growing and retaining customers
Familiarity with digital communications tools (intranets, employee apps, comms planning platforms) and metrics (engagement, open rates, reach)
Self-motivated with a growth mindset and a strong sense of ownership
Experience with cross-functional collaboration and account planning in enterprise environments
Experience coaching, mentoring, or enabling others—formally or informally—through comms strategy or customer engagement work
Benefits
Flexible working time models
Yearly flex work allowance of $1608
31 vacation days annually (incl. one floating holiday)
Fully paid Fridays off during August
Monthly Wellbeing Allowance ($40 USD)
401(k) plan with company match
Health plans, including dental & vision
12 weeks of paid parental leave
One day off per year for supporting a social project
Health insurance coverage
Equity
Life and disability insurance
Retirement savings plan
Wellness days
Paid holidays
Paid time off (PTO)
Company
Staffbase
Staffbase Communications Cloud provides companies with a complete platform to develop, deliver, and measure communications that inspire.
501-1000 employees
H1B Sponsorship
Staffbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$305.83MKey Investors
General AtlanticHeadlineInsight Partners
2022-03-15Series E· $115M
2021-03-29Series D· $143.58M
2020-10-01Series C· $12M
Leadership Team
Martin Bohringer
CEO & Co-Founder
Frank Wolf
President & Co-Founder at Staffbase
Recent News
2025-09-17
Company data provided by crunchbase