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UPS · 3 months ago

Digital Print Specialist / Center Associate

Lenexa, KS

Full-time

Onsite

Entry Level

1+ years exp

UPS is a global leader in logistics and package delivery services. The Digital Print Specialist / Center Associate is responsible for providing excellent customer service, managing print production, and handling logistics for shipments, while ensuring a high-quality experience for retail customers.

LogisticsMessagingTransportation

Responsibilities

Understands and fulfills the needs of walk-in customers and telephone/email inquiries

Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership

Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions

Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed

Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Prioritizes and optimizes the work load to streamline the production flow

Frequently multi-tasks while maintaining extreme attention to detail and high quality control

Maintains a clean, organized, and safe working environment

May open and/or close the store and perform end-of-day accounting, etc

Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services

Performs other duties as assigned

Qualification

Adobe Creative SuiteMicrosoft OfficeGraphic designPrinting conceptsCustomer serviceAnalytical skillsHigh energyCommunication skillsOrganizational skillsProject managementTeam collaboration