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FIS · 1 month ago

Client Services Executive (AML/KYC)

SGP SING 8

Full-time

Onsite

Entry Level

2+ years exp

FIS is a leading fintech company that provides innovative solutions to various markets. The Client Services Executive (AML/KYC) role involves managing customer inquiries, ensuring compliance with AML/KYC regulations, and enhancing the customer experience through effective service delivery.

BankingFinancial ServicesFinTechPayments

Responsibilities

Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required

Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion

Understand AML/KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalate and report these as required

Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements

Participate in business process improvement activities to identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience

Keep up to date on client’s products, market conditions and regulatory requirements and make suggestions that are in the best interest of the customer, funds, and enterprise

Adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives

Perform activities related to department’s mailing

May perform relevant operational or service ad-hoc requests assigned by leader