USAJOBS · 1 month ago
Program Analyst (Navy Gold Star Coordinator)
Multiple Locations, USA
Full-time
Onsite
Mid Level
$77K/yr - $82K/yr
3+ years expUSAJOBS is seeking a Program Analyst to support the Navy Gold Star Program under the Commander, Navy Installations Command. The role involves coordinating services for surviving family members of deceased sailors, providing long-term assistance, and ensuring compliance with program standards.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Initiates contact with surviving family members of deceased sailors, establishing cases and coordinating available services of government and non-government organizations. NGS families come from diverse racial, ethnic, religious, and socioeconomic backgrounds
Establishes plan of action and ensures comprehensive long term survivor assistance services are provided through a coordinated community response
Provides written documentation of survivor information and services provided in applicable data bases (e.g., Defense Casualty Information Processing System)
Provides information and referral utilizing complete range of both government and nongovernment program services which includes the assessment and evaluation of the effectiveness of these programs
Maintains NGSP compliance with higher headquarters policy instructions to ensure proper records management and documentation
Provides recommendations through evaluation of case outcomes pertaining to NGS programming to leadership to improve overall program effectiveness
Carries out professional duties in accordance with policy and standards. Monitors services provided for long term survivor assistance, including direct survivor feedback in their respective area of responsibility (AOR)
Verifies survivor eligibility for services and benefits
Performs statistical/analytical work to include collecting, computing and analyzing statistical data for effectiveness of installation outreach and education programs
Follows established regional program protocols for collection of data to include, but not limited to, number of cases received, trainings provided and personnel trained at an installation
Writes and prepares both survivor and command leadership correspondence and briefs
Maintains liaison with outside offices and organizations (e.g., Navy Command Units, Veterans Affairs, and local area agencies and organizations) advising them on long term survivor assistance programs
Coordinates with Region Navy Gold Star Coordinator (RNGSC) Area Supervisor to ensure long term survivor assistance, awareness, training and survivor advocacy is implemented according to Department of Defense (DoD) and Department of the Navy (DON) policy
Provides process improvement recommendations to management
Maintains compliance with program standards and scope of care related to long term survivor assistance
Provides requested data in support of presentations and proposals by higher-level management
Makes recommendations to RNGSC Area Supervisor for changes or improvements in methods and procedures, educational materials and resource information that should be made available for survivors
Provides accurate and up to date information in management data systems
Coordinates and collaborates with other N9 programs, government and non-government organizations in area with goal of executing remembrance events and gatherings that emphasize the importance of lost service members and their families
Prepares after action reports and captures lessons learned and best practices for both hosted and attended events; and identifies policy/procedural issues within AOR to make policy/procedural recommendations to increase response/efficiency/effectiveness
Attends periodic DoD, CNIC and regional Area trainings, meetings and working groups
Coordinates with RNGSC Area Supervisor, facilitates the development and collaboration of installation NGS public awareness campaigns to include events, outreach plans, etc
Plans and conducts outreach events, presentations, and training on subject matter related to AOR
Qualification
Required
At least three years of specialized experience providing assistance and case management service to military family members
Knowledge of military and DoD program guidance
Knowledge and understanding of DoD and DON long term survivor assistance programs and services
Knowledge of Microsoft Office Suite and Defense Casualty Information Processing System
Skill in the use of office software applications and required management data systems to enter data, prepare reports, and develop information
Skill in working with military casualty or bereaved families of fallen service members
Skill in collecting, organizing, and analyzing data from various resources, to include statistical studies and surveys
Skill in providing assessment of survivor needs and referral of survivors to appropriate resources
Ability to understand, be sensitive to, and have empathy for survivors
Ability to develop trusting helping relationships and to work effectively with individuals and families from diverse racial, ethnic, religious, and socioeconomic backgrounds
Ability to intervene in crisis situations, using sound professional judgment, ethical practice, and common sense
Ability to work cooperatively with military and civilian organizations on behalf of survivors
Ability to identify needs, trends, and performance measures to evaluate program effectiveness and provide recommendations for process improvements
Ability to use data management and reporting systems to collect and organize data drawn from databases
Ability to compose written reports and material clearly, concisely, and effectively
Ability to develop and effectively deliver presentations and/or training
Ability to maintain professional boundaries and ethics to the highest extent and use extreme caution when interacting with survivors
Ability to communicate effectively both orally and in writing
Must pass all applicable records and background check
Must successfully pass the E-Verify employment verification check
Must be a US Citizen
Must have or be able to obtain and maintain a valid state driver's license
Must be able to work varied work schedules to include split days off, evenings, weekends, and holidays
Occasional last minute or emergency travel may be required in order to provide survivors briefs and/or notifications for high profile cases
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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