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Mattermost · 1 day ago

Account Manager

United States

Full-time

Remote

Senior Level

$165K/yr - $200K/yr

5+ years exp

Mattermost is a leading provider of collaborative workflow solutions for critical infrastructure organizations. The Account Manager will manage a portfolio of strategic customer accounts, focusing on renewals and expansion while collaborating with various teams to ensure customer success and satisfaction.

File SharingInformation ServicesInformation TechnologyMessagingSaaSSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Drive commercial relationship for a defined book of business, focusing on renewals and expansion opportunities – in tight coordination with AEs

Develop and execute strategic account plans that align with customer goals and Mattermost’s growth objectives

Drive value-based conversations with economic buyers and technical stakeholders to uncover new use cases and expansion paths

Collaborate with Technical Enablement teams to ensure successful onboarding, adoption, and support for your accounts – this includes TAM, Support or other post sales technical resource

Maintain accurate forecasting and pipeline management using Salesforce and Clari for retention and expansion

Proactively identify risk in account related to renewal and bring company resources forward to resolve renewal risk to minimize churn and contraction

Identify opportunities for additional expansion (both cross-sell & up-sell) and collaborate with AEs to qualify and forecast

Coordinate and participate in executive business reviews in conjunction with AEs, Region Leaders and Executive Team

Qualification

Account managementCustomer successStrategic selling methodologiesSaaS experiencePublic sector experienceCommunicationRelationship-building

Required

5+ years of experience in account management, customer success, or enterprise sales, preferably in SaaS or open-source environments

Proven track of contributing to the growth and achievement of company NDR targets

Strong understanding of strategic selling methodologies (e.g., MEDDPPICC Challenger Sale)

Excellent communication and relationship-building skills with technical and business stakeholders

For candidates residing in the U.S.: This role may require the ability to obtain and maintain a U.S. government security clearance in the future. As such, U.S. applicants must be U.S. citizens and eligible under applicable clearance requirements

Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR