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Northwestern Mutual · 1 month ago

Customer Service Rep - Hybrid

Franklin, WI Corporate

Full-time

Hybrid

New Grad, Entry Level

Northwestern Mutual is a company committed to providing exceptional support and enhancing client experiences. As a Customer Service Representative, you will engage with clients and financial representatives, expertly resolve inquiries related to insurance and investments, and contribute to a culture of proactive problem-solving and continuous improvement.

AdviceConsultingEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceWealth Management

Responsibilities

Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment

Becomes proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions which requires a basic understanding of a risk product

Resolves routine problems by following defined standard process and evaluating solutions

Takes responsibility of the client experience to make a difference by connecting with the client and seeing things from their point of view

Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards

Fosters a professional relationship with our clients to enhance brand loyalty

Exhibits consistent and appropriate style and customer focused approach to a variety of customers and customer situations

Uses available resources to effectively and accurately complete routine cases

Qualification

Customer Service MindsetClient AdvocacyAnalytical ThinkingSoftware ProficiencyBilingual (Spanish)Change AdaptabilityAdaptive CommunicationQuality AcumenMultitasking AbilitiesOrganizational Skills

Required

An Associate's degree in Business, Finance, or a related field, or an equivalent combination of education and professional experience

Exceptional verbal and written communication skills with a strong customer-focused mindset

Strong organizational and multitasking abilities in fast-paced settings

Demonstrated proficiency in using modern software packages and navigating multiple complex systems

A proactive approach toward problem solving with a commitment to continuous learning and accuracy

Benefits

Growth Opportunities: We are invested in your professional development and provide clear pathways for career advancement within a stable and respected company.

Inclusive Culture: We foster a diverse and inclusive environment that encourages collaboration, integrity, and mutual respect.

Impactful Work: Your role directly influences client satisfaction and financial security, contributing to the overall success of our clients and the company, making a measurable