NEOGOV · 1 month ago
RELIEF CUSTOMER SERVICE REPRESENTATIVE - 1125
206 S. Main Street (City Hall) - Greenville, SC
Full-time
Onsite
Entry Level
$18.48/hr - $23.29/hr
1+ years expNEOGOV is a company that provides administrative services, and they are seeking a Relief Customer Service Representative. The role involves covering shifts, providing customer service, and performing various administrative tasks to assist the public and City departments.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serve as Relief Representative: Fill in when necessary to cover shifts or provide assistance. Address customer requests for service and/or information in person, by phone or e-mail handling irate customers with diplomacy. Enter service requests into computer program and/or service request software accordingly. Monitor status of service requests and follow up with responsible department(s) as appropriate. Prepare and provide basic statistical reports utilizing computer system, software, and/or other tracking methods. Provide input for improvements to work management system and customer service center operations. Maintain good relationships with all City departments
Assist Visitors: Greet visitors and assist walk-in traffic directing them to the appropriate employee, department, or outside agency. Distribute information to visitors, including maps, brochures, and general information. Respond to visitor questions, comments, suggestions, etc., and open service requests when warranted
Provide Administrative Support/Assistance: Provide general administrative support including word processing, data entry, maintaining files, processing/distributing mail, and document duplication. Attend community and/or City meetings and provide information on City services as assigned. Maintain current list of employees, events, and other pertinent information as required
Perform other duties as assigned
Qualification
Required
High School diploma or equivalent
Over one (1) year of experience as a secretary, administrative assistant, or in customer service
Valid South Carolina Class D Driver's License
Knowledge of City operations, structure, and responsible parties, as well as applicable policies and procedures
Knowledge of standard office practices and equipment
Knowledge of computer research techniques, methods, and procedures
Ability to communicate basic to complex ideas verbally and in writing in a clear, concise and professional manner; prepare written reports, summarize meeting minutes, and compose emails, business letters, and various correspondence
Ability to use effective judgment in discussing and resolving customer related issues consistent with City and department policies and procedures
Ability to develop and maintain cooperative and professional relationships with employees and all levels of management to include representatives from other departments, external organizations, and the public
Ability to appropriately handle confidential information
Ability to maintain excellent organization and attention to detail; develop and maintain filing systems; and maintain complex records using a variety of source materials
Ability to understand and follow oral and written instructions
Ability to work with frequent interruptions and changes in priorities
Ability to work a flexible schedule
Ability to make basic mathematical calculations (e.g., addition, subtraction, multiplication, and division)
Ability to utilize specialized software and systems in performance of job duties which may include work management system, mapping system, etc
Ability to operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase