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Atlantic · 1 month ago

Production Print Field Technician - NY, NJ, CT Tri-State Areas

Tarrytown, NY

Full-time

Onsite

Mid Level

3+ years exp

Atlantic is a company focused on providing production print solutions, and they are seeking a Production Print Field Technician to deliver high-quality technical support and service to their customers. The role involves troubleshooting, connecting office equipment, and ensuring customer satisfaction.

Information Technology

Responsibilities

Providing high-quality technical support to our customer base

Communicating with customers and sales representatives to ensure satisfaction

Connecting/installing office equipment to our customer's network

Troubleshooting and developing options

Managing time, resources and various demands

Determining “the cause” of issues through proper troubleshooting and performing thorough/quality service

Qualification

Konica Minolta certificationRicoh production modelsFiery Print ControllersNetwork experienceTechnical supportTroubleshootingCustomer communication

Required

Minimum of three years related experience

Preferred

Certification and experience with Konica Minolta & Ricoh production models preferred as well as Xerox & Canon; other copier, printer, and fax product lines desirable

Experience with Fiery and/or CREO Print Controllers

A+ or N+ certifications and connectivity experience preferred

Benefits

Comprehensive Benefits Coverage

401(k)

Fee reimbursement for further certifications

PTO

Company

Atlantic

Atlantic is an Office Technology and IT Solutions company providing horizontal niche market services to small and large corporations in the New York City metropolitan area, and the Greater Philadelphia and Delaware Valley.

Founded in 1959

New York, New York, USA

201-500 employees