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Mass Markets · 2 months ago

Remote Spanish Bilingual Call Center Associate

United States

Full-time, Part-time

Remote

Entry Level

1+ years exp

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking a Spanish Bilingual Call Center Associate to deliver exceptional customer service across multiple channels, resolving inquiries and ensuring a seamless experience for clients in both Spanish and English.

ConsultingInformation Technology

Responsibilities

Handle inbound and outbound calls with professionalism and empathy

Respond to customer inquiries via phone, email, and chat

Understand customer needs and provide accurate, timely solutions

Research internal systems to resolve issues and coordinate with other departments as needed

Follow client-specific processes, scripts, and compliance protocols

Use technology platforms to manage accounts and document interactions

Escalate unresolved concerns to the appropriate team or supervisor

Ensure first-contact resolution through effective problem-solving

Stay current with training materials, system updates, and product knowledge

Maintain confidentiality and protect customer data

Meet attendance, schedule, and performance expectations

Support additional duties as needed to meet business objectives

Qualification

Customer service experienceTyping speed 40+ WPMFluent in SpanishEnglishMicrosoft Office SuiteCRM platforms experienceCommunication skillsProblem-solving skillsTeam-orientedAdaptability