Tenvoorde Ford · 1 month ago
Ford Mobile Service Tech - Automotive Technician
St Cloud, MN
Full-time
Onsite
Entry, Mid Level
1+ years expTenvoorde Ford is a growing automotive service provider seeking a Mobile Service Technician to bring the service department directly to customers. The role involves delivering exceptional service, collaborating with team members, and utilizing modern technology to maintain and repair vehicles.
AutomotiveCustomer ServiceRetail
Responsibilities
Works with business development center to develop a daily and weekly work plan
Drive/Ride in a company provided vehicle bringing the service department TO the customer!
Deliver a world-class service experience by utilizing modern technology to maintain and repair customer vehicles
Become a repair expert to help assist other technicians with difficult problems - we are looking for team players
Champion the Mobile Service Department by helping create new processes that will help Mobile Service be more effective
Be the “go-to” person for all Mobile Service questions
Build and maintain collaborative partnerships with the Parts Department, Advisors, Service Manager and General Manager. in fulfilling the mission, vision, and strategic plan of the organization
Develop and maintain an in-depth understanding of Ford recall and warranty guidelines
Prioritize and plan work-flow to meet customer needs and department demands
Coordinate with Parts Department to ensure parts availability to complete repairs in the most efficient way possible
Road test vehicles to verify problems and again to inspect repair results
Complete service and repair assignments correctly to pass quality inspection - “fix it right the first time”
Recommend additional services that vehicle will need according to Ford standards
Ability to effectively communicate with customers to explain upsells and completed repairs
Must be willing to use personal device to take photos and/or videos of broken/worn parts. Photos/Videos are transferred within 3rd party app, no personal information is shared with customer - only the photos and videos uploaded
Meet or exceed productivity and quality goals
Qualification
Required
Must be a 'team player'
Exceptional ability to learn and grow
Amazing work ethic
Detail oriented
Ability to learn from veteran staff
Outstanding ability to work with a team and take direction
Ability and willingness to adopt modern technology into repair process for a better customer experience
At least 1-3 years of experience as a Lube Tech, Tech 1 or level 1 technician
Must have a valid driver's license
Must have a clean driving record
High School Diploma/Industry Certification equivalent required
Strong written and verbal communication skills
Proficiency in use of common mechanic shop tools including computerized equipment
Ability to bend, move, lift and physically perform duties in the scope of this position
Moderate computer skills are needed
Benefits
Paid time off
Paid Holidays
401(k) program
Employee discounts
Standard benefits options (medical/dental/vision etc.)
Local Mechanics Union Membership
Learning new skills - Paid Ford Certification Training
Uniforms provided
Company
Tenvoorde Ford
Tenvoorde Ford is an automotive dealership that sells cars and accessories.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase