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Atlantic · 1 month ago

Field Service Support Technician (IT) – NYC

, NY

Full-time

Onsite

Mid Level

3+ years exp

Atlantic is seeking a highly motivated and technically skilled Field Service Support Technician (IT) to provide onsite IT support to clients across New York City and the tri-state area. The role involves supporting client-side technology and participating in project-based implementations such as workstation and server deployments and network equipment installations.

Information Technology

H1B Sponsor Likely

Responsibilities

Provide IT support for Microsoft core business applications and environments

Deliver technical support for Microsoft technologies, including: Basic troubleshooting of Office 365 and other Exchange platforms

Active Directory user management (adds/moves/changes)

Assist with PC builds and network equipment deployments as part of project initiatives

Troubleshoot and resolve desktop, laptop, and peripheral connectivity issues

Troubleshoot and support networking components including: ISP circuits, firewalls, switches, wireless devices, and phone systems

Install Microsoft and third-party software applications

Implement and support remote access solutions (e.g., VPN)

Document and maintain detailed records of client environments

Escalate complex service issues as needed to higher-level support

Communicate proactively with clients regarding issue status, planned changes, and service outages

Monitor network performance (availability, latency, utilization) and address issues or escalate when appropriate

Maintain clean and organized IT/server rooms

Manage asset tracking and inventory updates

Support onboarding processes for new client staff

Qualification

A+ certificationNetwork administrationIT support processesConnectWise proficiencyDesktopLaptop buildsCustomer service skillsAnalytical skillsInterpersonal skillsDecision-making skillsAdaptability

Required

Minimum 3 years of experience as an onsite or field service technician

A+ certification required

Strong interpersonal and customer service skills with the ability to tailor communication to various technical skill levels

Proven ability to work independently while managing multiple high-priority tasks under pressure

Hands-on experience building desktops and laptops

Experience with racking, stacking, and patching network equipment

Proficiency with ConnectWise (or similar ticketing system), including entering and updating service tickets

Willingness to complete ConnectWise University training and blueprints

Strong understanding of network administration principles and IT support processes

Self-motivated to stay current with IT trends via publications and online resources

Familiarity with standard office IT practices and terminology

Consistent ability to adapt to shifting priorities and respond effectively to ambiguity

Strong analytical and decision-making skills with a proactive, team-oriented attitude

Preferred

Associate degree in Computer & Information Science, Computer Information Systems, or a related field

Company

Atlantic

Atlantic is an Office Technology and IT Solutions company providing horizontal niche market services to small and large corporations in the New York City metropolitan area, and the Greater Philadelphia and Delaware Valley.

Founded in 1959

New York, New York, USA

201-500 employees

https://tomorrowsoffice.com/

H1B Sponsorship

Atlantic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)