SoftBank Robotics America ยท 1 month ago
Sr. Order Administrator
Boston,MA,US
Full-time
Onsite
Senior Level
5+ years expSoftBank Robotics America is a company committed to leveraging collaborative robotics to enhance human work. They are seeking a Senior Order Administrator to manage order administration processes, ensuring accurate and efficient order fulfillment while communicating effectively with stakeholders.
Industrial Automation
Responsibilities
Review agreements, verify order details and manage workflows to ensure subscriptions, sales orders, and other customer contracts are processed correctly
Facilitate customer returns, contract end, loan/demo completion. Ensure appropriate returns processing in multiple systems
Track and communicate shipment timelines, milestones, and any exceptions or delays to internal or external stakeholders
Oversee and update Zuora subscriptions, create and manage SAP sales orders, ensure all systems reflect accurate data and progress tracking
Record and store accurate data across multiple systems in an organized and reportable manner for future access and reference
Update internal process documentation to codify changing business requirements and system needs. Support process updates for new systems and methods
Qualification
Required
Demonstrated ability to recognize process and knowledge gaps, seek clarity through questions, and document actions for future reference
Strong organization skills with attention to detail and a mindset of accuracy
A professional demeanor with the capability to balance priorities and enforce process compliance while maintaining efficiency
Bachelor's degree in business or technical field, equivalent career experience - 5+ years of experience in similar roles
Strong written and verbal communication - our team is distributed across multiple time zones, cultures, and countries
Ability to attend occasional evening meetings to support international teams
Must be able to successfully pass a nation-wide financial credit and background check
Participation in a random drug testing program may be required
Experience with ERP, CRM, Project Management platforms
Comfortable with technology, able to learn and adapt to new tools as needed
Basic understanding of (J)SOX and GAAP principles
Advanced skill with Microsoft Excel, and general experience with Microsoft Office
Preferred
Specific experience with SAP, Salesforce, Asana, and/or Zuora
Proficiency in written and spoken Japanese is a plus
Company
SoftBank Robotics America
SoftBank Robotics America (SBRA) is the North American arm of SoftBank Robotics, driving technology forward by becoming a worldwide leader in robotics solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Trowbridge
Vice President, Head of Sales, Marketing, & Partnerships
Kate Kidd
Director of GTM Strategy & Partner Enablement
Company data provided by crunchbase