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GameStop · 2 months ago

Recruiting for Store Manager/Store Manager 2/ Assistant Store Manager - FORT MYERS, FL

Fort Myers, FL

Full-time

Hybrid

Mid, Senior Level

$18/hr - $26/hr

1+ years exp

GameStop is a leading global retailer of video games, electronics, and gaming merchandise, committed to providing exceptional service and the latest gaming products. The Store Manager 2 will oversee all operations at two store locations, focusing on creating an outstanding guest experience, managing a retail team, and achieving sales and profit goals.

GamingOnline GamesRetailSoftwareVideo Games

Responsibilities

The Store Manager 2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations

Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store

Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business

Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service

Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop

Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program

Recruit, interview, hire, assess, develop, and retain high-performing associates

Ensure associates have completed their onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities

Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan. Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers

Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided

Approve payroll, enter paid time off e.g., wellness or vacation, make time edits, and verify that store associates are paid for all time worked

Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system

Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order

Ensure Omni-Channel orders are fulfilled and shipped daily

Perform store inventory counts (home store and other stores in your district/region), stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor

Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate

Lead store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties necessary to goal achievement

Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines

Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to District Manager

Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists

Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines

Maintain store records/files in a neat and organized manner; ensure that manuals are up to date

Form professional partnerships with appropriate military personnel on assigned military base, including the Supply Base Leader (applies only to positions in stores located on a military base)

Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct

Qualification

Retail management experienceGuest service skillsPoint-of-Sale (POS) systemVideo game knowledgeBilingual English/SpanishPeople skillsBasic mathematics skillsClear communication skillsProblem-solving skillsReliabilityTrustworthiness

Required

Must provide proof of identity and eligibility to legally work in the United States

Must be at least 18 years of age

High school diploma or equivalent required

At least 1 year of retail management experience required

Possess an outgoing and welcoming personality with strong people skills

Provide genuine and individualized assistance to every guest during every visit

Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English

Work independently and as the head of a team to perform all tasks as assigned and in a timely manner

Meet leadership performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace

Operate Point-of-Sale (POS) computer system

Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills

Complete required paperwork properly

Carry out instructions furnished in written, oral, or diagram form and convey instructions to others

Execute financial tasks in strict accordance with company policy

Achieve objectives and lead in a fast-paced, rapidly changing environment

Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime

Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver

Be reliable and trustworthy; always use good judgment

Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day

Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills

Preferred

Associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred

At least 3 years of retail sales, guest service, and/or management/leadership experience preferred

Video game knowledge preferred

Bilingual English/Spanish speaking and writing skills preferred

Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases)