Intelice Solutions ยท 1 month ago
Service Desk - Tier 1 Support Engineer - Washington, DC
Falls Church, VA
Full-time
Onsite
New Grad, Entry LevelIntelice Solutions is a Microsoft Gold Partner seeking dedicated individuals for their Tier 1 Support Engineer role. The main purpose of this role is to provide first line support for incoming requests, ensuring excellent customer service while diagnosing and resolving technical issues.
AppsIT ManagementSecurity
Responsibilities
Escalate issues to higher level staff as needed
Utilize ticket tracking system to perform work and bill time for services rendered
Modification of configurations, utilities, software, hardware, etc. for workstations, servers, and network resources
Diagnose and resolve technical hardware and software issues
Technical assistance via phone, email, and ticketing system
Daily time and ticket entry for all support requests
Work with Customer Care Team to achieve service excellence
Qualification
Required
A+ Certification (Required)
Genuinely desire to provide excellent customer service to clients
Clearly able to communicate over a phone
The ability to multi-task and prioritize
The ability to be calm under pressure
Strong verbal and written communication skills with the ability to clearly communicate with technical and non-technical persons
Strong Google apps and networking understanding
Preferred
Net+ Certification (Preferred)
Associates degree or higher in IT Networking (Preferred)
ConnectWise Manage or AutoTask PSA (Preferred)
ConnectWise Automate, ConnectWise RMM or DattoRMM (Preferred)
Benefits
Insurance benefits
401K
Paid time off
Training
Company
Intelice Solutions
Intelice Solutions is a provider of Information Technology services and solutions to small and medium sized organizations.
Founded in 1996
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase