Kaleris · 4 hours ago
Resource Manager
United States
Full-time
Remote
Mid Level
3+ years expKaleris is a company that focuses on global customer services operations. The Resource Manager will manage the allocation of the global resource pool against Kaleris's global portfolio of projects, ensuring optimal resource utilization and timely delivery of projects.
Asset ManagementSoftwareSupply Chain Management
Responsibilities
Prepare weekly/monthly/quarterly reports including exception reporting on project results and deliverables
Set up/assist/review projects
Global oversight and responsibility for maximizing resources globally to meet revenue/utilization targets
Ensure the quarterly closing process is followed
Act as point of contact for resource booking confirmation, conflict resolution, and development of solutions in support of business goals
Manage and resolve resource booking conflicts
Assist with managing the overall utilization objectives and increasing utilization goals on the Professional Services team
Run resource meetings to facilitate resourcing issues / conflict resolution with Professional Services project managers and appropriate department heads
Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing
Monitor day to day bookings, resourcing, and utilization trends, identifying potential instances of underutilization and actively work with the Practice Leaders to address and solve those issues
Work to resolve any issues regarding under or over allocations of current staff members
Run staffing meetings with Professional Services management team to discuss all active projects and potential new business as well as to stay informed of potential issues such as resource and change control matters
Alert Senior Management team of any potential concerns or issues with meeting key client deliverables due to resourcing
Manage overall hiring recommendations and forecasts, allowing for onboarding and ramp up time, based on forecasted resource needs. Ensuring the right resources, with the right skillsets, available at the right times
Act as a SME on PSA tool ( Certinia ) related topics
Qualification
Required
Bachelor's degree required in business administration, information technology, accounting, or related field required
3-5 years resource management experience in the professional services software solutions industry
Proficiency in capacity and demand management for professional services project management and customer delivery resource pools
Salesforce experience required
Highly skilled in Certinia (formerly known as FinancialForce) or any other PSA tool
Proficiency in MS Office applications with excellent Microsoft excel skills
Experience working with BI tools, like MS Power BI or Tableau
Assertive conflict-resolution and problem-solving skills
Clear and concise communication in both written and verbal form
Ability to be diplomatic or firm, when necessary, to drive business forward / obtain results
Highly detail oriented and able to work autonomously
Ability to manage multiple tasks and tight deadlines with confidence and ease
Ability to prioritize and organize workload across multiple groups
Excellent English - written and verbal
Preferred
Advanced knowledge of multiple project management tools and methods is an asset
Experience in managing resources in a multi-cultural, geographically distributed services organization
Company
Kaleris
Kaleris is a logistics platform that provides cloud-based supply chain execution and visibility technology solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-01-01Series Unknown
Leadership Team
Kirk Knauff
President and Chief Executive Officer
Gary Golden
CFO
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