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Coastal1 Credit Union · 1 month ago

Collector II

Main Office., Pawtucket, RI, US

Full-time

Onsite

Mid Level

$42K/yr - $66K/yr

3+ years exp

Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. They are seeking a Collector II responsible for administering the collection process to minimize loan losses and ensure recovery in case of charged-off loans.

CreditCredit CardsFinancial ServicesWealth Management

Comp. & Benefits

Responsibilities

Review delinquent accounts on a regular basis and initiate collection procedures. Maintain an up-to-date record of all delinquent account activities

Maintain regular and frequent contact with members with delinquent accounts. Maintain accurate and complete records of these communications

Communicate member credit data with various credit bureaus

Resolve consumer credit disputes in a timely manner

Monitor and maintain accurate records associated with insurance issues of OREO

Prepare, send, and follow up all correspondence with members regarding delinquent accounts

Perform skip-tracing functions when required, including obtaining financial information from credit bureaus, attorneys, insurance companies, retailers, and relatives

Work together with other Departments/Branches to insure each account is properly serviced and member requests are satisfied

Review delinquent accounts for recommendation of foreclosure, repossession, modification, or charge off

Collect on returned (NSF) checks that result in reversal of payments on loans

Handle and resolve incoming emails and phone calls dealing with member issues and questions regarding loans

Prepare month end charge off reports

Assist in preparation of paid loan packages

Review and set up automatic payments for EFT

Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, including identifying and reporting suspicious account activity to the Security Officer, completing required BSA-related training; and complying with any additional applicable BSA/AML requirements

Perform other duties as required

Qualification

Collection experienceCustomer serviceBasic math conceptsMS Office proficiencyBilingualTeam collaborationConfidentialityPersuasion skillsIndependent work

Required

Minimum of a high school diploma or equivalent required

At least 3 years demonstrated successful work experience in a collection environment, or experience in a lending function with a strong background in customer service

Must be able to develop work-out programs, have the ability to persuade members, and to present plans effectively

Capable of dealing professionally, courteously, yet firmly with members, be able to deal with difficult situations

Familiarity with basic math concepts required

Must be capable of accurate and timely performance of duties

Familiarity with PC's and basic office software such as MS Office

Ability to maintain a positive and upbeat Credit union image

Ability to handle confidential information securely

Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions

Ability to work independently and as a team member

On site availability in Pawtucket, Rhode Island is required