Benchmark Hospitality at DU · 2 months ago
Group Sales Manager
Hotel Flor Tampa
Full-time
Onsite
Mid LevelPyramid Global Hospitality is an industry leading and growing global hotel management company. They are seeking a Group Sales Manager to handle customer inquiries and lead requests for groups, maximizing revenues and driving customer loyalty. The role involves collaborating with sales channels, understanding market dynamics, and ensuring exemplary customer service throughout the sales process.
Hospitality
Responsibilities
Respond promptly to incoming group/catering opportunities within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters
Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative
Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them
Ensure business booked is within hotel parameters. Close the best opportunities for the property based on market conditions and the property’s needs
Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards
Actively up-sell each business opportunity to maximize revenue
Develop and manage catering sales revenue and operation budgets, and provide forecasting reports
Build and maintain strong working relationships with key internal and external stakeholders
Understand and actively utilize company marketing initiative/incentives to close business
Follow up on opportunities uncovered by the proactive sales team
Identify and implement process improvements and best practices
Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes
Establish clear expectations for customers and properties throughout the sales process
Effectively resolve guest issues arising from the sales process. Bring issues to the attention of property and sales leadership team as appropriate
Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand
Qualification
Required
Excellent selling skills
Strong communication skills
Detailed understanding of property operations
Understanding of food and beverage planning
Ability to respond promptly to incoming group/catering opportunities
Ability to work collaboratively with other sales channels
Understanding of the overall market including competitors' strengths and weaknesses
Ability to ensure business booked is within hotel parameters
Ability to execute and support the operational aspects of business booked
Ability to actively up-sell each business opportunity
Ability to develop and manage catering sales revenue and operation budgets
Ability to build and maintain strong working relationships with key internal and external stakeholders
Ability to understand and utilize company marketing initiatives/incentives
Ability to follow up on opportunities uncovered by the proactive sales team
Ability to identify and implement process improvements and best practices
Ability to promote accountability to drive superior business results
Ability to establish clear expectations for customers and properties throughout the sales process
Ability to effectively resolve guest issues arising from the sales process
Ability to execute exemplary customer service to drive customer satisfaction and loyalty
Ability to serve the customer by understanding their needs and recommending appropriate features and services
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Company
Benchmark Hospitality at DU
Benchmark Hospitality is a hospitality management company that manages over 50 properties across the USA and international.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase