Benchmark Hospitality at DU ยท 2 months ago
Guest Service Agent Internship
The StateView Hotel
Internship
Onsite
Intern
$15/hr - $15/hrPyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment. They are seeking a highly motivated individual to join their Guest Services team as a Guest Services Agent, where the main responsibility is to provide exceptional customer service and create memorable experiences for guests.
Hospitality
Responsibilities
Help guests discover their 'Wanderlust' experience
Provide exceptional customer service by being engaging and taking sincere interest
Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel
If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
You will be escorting and orienting the guest to the front desk for check-in
You will park and retrieve guests vehicles as requested
Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel
You will be working together with other attendants to ensure each guest has a personalized experience and will 'dive' to open the door for all guests
Assist lobby attendant in keeping entrance area clean and organized
'Be the difference' with all guest and employees and do more than just 'the norm'
Qualification
Required
At least one year in a customer service role with high guest interaction
A Valid drivers license with no major infractions for 6 months
Ability to solve problems when they arise
Ability to work in a team environment is a must
Pleasant and helpful personality
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays
Preferred
Hospitality industry experience is a plus
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
401k with a company match
Lucrative bonus programs
Company
Benchmark Hospitality at DU
Benchmark Hospitality is a hospitality management company that manages over 50 properties across the USA and international.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase