UnionPay International · 1 month ago
Operation Support(2026F014)
Jersey City, NJ
Full-time
Onsite
Mid Level
3+ years expUnionPay International is seeking an Operation Support professional to provide technical and operational consultancy to UnionPay members. The role involves daily operational support, project management, and ensuring consistency across local and worldwide networks.
BankingCredit CardsFinanceFinancial ServicesFinTechPayments
Hiring Manager
Rachel Wu
Responsibilities
Provide technical, operational and product consultancy to UnionPay members
Follow-up with UnionPay existing / new clients for Network connectivity requirements to set up MPLS or VPN connection; Set up workshops with the institutions to discuss operational and technical requirements for the new projects and facilitate new program installations
Provide daily operation support such as BIN loading, transaction quality analysis, and settlement issue follow-up etc
Ensure the consistency between the local markets and the other markets, and maintain the uniformity of the worldwide network
Keep in close communication with Headquarters Operation Support Department, the overseas offices and the institutions. Collect advices from UPI overseas offices and institutions on business rules, technical specifications, dispute resolution and risk management. Conduct the training, support or explanation sessions for overseas offices and institutions
Work on market research and information collection tasks assigned by the Headquarters Operation Department. Help Headquarters Operation Department to complete special programs such as local pricing, regulatory policy research, compliance audit, etc
Support UnionPay Headquarters team by engaging clients for day to day operational issues such as transaction failure checking and troubleshooting
Provide end-to-end project management and execution throughout processing implementation projects including certification, project launch, pilot testing, etc
Assess and document UnionPay member needs and according implementation activities
Guide customers through applicable UnionPay processing rules, specifications and documentations
Identify appropriate processing implementation support documentation for UnionPay members
Qualification
Required
Bachelor's degree or above in Information Technology, Engineering, Computer Science, or other similar STEM majors
Relevant experience in payment system knowledge, with strong understanding of network technology, applications, and project management
Strong understanding of payment processing systems, formats and associated customer host interface testing services and principles
Ability to interact well with the customer, Senior and Executive management
Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
Ability to drive change in a technical work environment
Self-Starter with ability to work independently
Handle multiple implementation projects in parallel
Ability to work across different time zone and willing to travel
Preferred
Prefer candidates with 3–5 years of experience in project management or customer support roles within the card payment industry, chip card technology, software, financial services, or information services
Company
UnionPay International
UnionPay International (UPI) is a subsidiary of China UnionPay focused on the growth and support of UnionPay’s global business. It is a sub-organization of China UnionPay.
501-1000 employees
H1B Sponsorship
UnionPay International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2015-01-01Series Unknown
2010-01-01Series Unknown
Leadership Team
Eric Yang
Head of the Merchant Partnership and Payment Acceptance
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Company data provided by crunchbase