Paylocity · 1 week ago
Senior Manager Client Services Ops - Majors
Schaumburg, IL
Full-time
Onsite
Senior Level
$98K/yr - $183K/yr
5+ years expPaylocity is an award-winning provider of cloud-based HR and payroll software solutions. The Senior Manager Client Services Ops oversees a team to ensure exceptional customer service delivery and retention, while also focusing on team development and strategic initiatives to meet service level agreements.
Enterprise SoftwareHuman ResourcesInformation TechnologyRecruitingSaaSSoftware
Responsibilities
Managing, the execution of strategic initiatives to achieve expected goals and meet committed service level agreements
Building a culture of engagement and accountability. Responsible for personnel staffing, morale, measurement, decreasing turnover and employee development
Responsible for development and accountability of Key Performance Indicators and reporting the KPIs to senior management
Responsible for evaluating processes involving internal and external partners and collaborating with those partners to improve them
Ensuring effective communication between Account Managers and all internal and external partners both verbally and in writing. Provide necessary coaching when necessary
Leading the team to achieve customer service and financial targets while being accountable to the approved fiscal budget
Key examples include customer retention, employee retention, and customer satisfaction
Qualification
Required
Bachelor's degree required
5+ years in an operational management role in a high-volume environment
Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training
Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required
Experience managing employees working on both task oriented and project driven tasks a strong plus
Experience managing tasks in a matrix project management environment is a strong plus
Experience developing and driving adoption of cross departmental processes preferred
Experience collecting data and driving development priorities using a data focused approach is a plus
Experience working with payroll and/or HR data a huge plus!
Extensive experience with a multi-customer product required
Demonstrated use of a Process Improvement methodology is required
Strong communication skills with external parties required
Benefits
Medical
Dental
Vision
Life
Disability
401(k) match
Company
Paylocity
Paylocity is a provider of cloud-based payroll and human capital management (HCM) software solutions.
5001-10000 employees
H1B Sponsorship
Paylocity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (20)
2023 (22)
2022 (29)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$10MKey Investors
Adams Street Partners
2014-03-19IPO
2008-05-16Series Unknown· $10M
Leadership Team
Toby Williams
President & CEO, Board Director
Holly Fulp
Deputy CFO and Chief Strategy Officer
Recent News
2025-11-10
2025-11-10
Company data provided by crunchbase