Customer Operations Specialist jobs in United States
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Lyfegen · 3 weeks ago

Customer Operations Specialist

positionEuropean Union
timeFull-time
remoteOnsite
seniorityMid Level
date4+ years exp

Lyfegen is a global leader in drug access and rebate management, transforming healthcare through innovative solutions. As a Customer Operations Specialist, you will execute data analytics projects and manage rebate services, ensuring alignment between business goals and technical capabilities.

Electronic Health Record (EHR)Enterprise SoftwareHealth CarePharmaceutical
Hiring Manager
Antonia Morar
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Responsibilities

Manage the end-to-end operative rebate management process, ensuring accurate and timely processing while maintaining clear communication with customers, other external partners and with internal teams
Execute and support data analysis projects, with a focus on retrospective rebate analysis for clients
Validate, clean, and prepare data for analysis using appropriate tools
Communicate effectively with clients and external stakeholders, presenting analysis findings, addressing inquiries, and ensuring clarity in rebate management processes
Maintain and update rebate agreements in the Lyfegen Platform
Troubleshoot and resolve technical issues within the Lyfegen Platform
Collaborate with product and support teams to resolve complex technical issues
Contribute to the knowledge base with solutions and best practices
Support client onboarding related to data analytics and rebate management
Assist in maintaining client-specific documentation and user guides

Qualification

Data analysisRebate managementSQLExcelPower BIDrug reimbursement processesTechnical troubleshootingCommunicationProject managementTeam collaboration

Required

4-5 years of experience in customer success, data analysis, business analysis, or healthcare
Strong analytical skills with experience in data preparation, analysis, and reporting
Proficiency with data analysis tools (e.g., Excel, SQL, Power BI) and data visualization
Technical aptitude and ability to troubleshoot platform-related issues
Excellent organizational and project management skills
Strong communication skills in English
Ability to work independently and in a team-oriented, collaborative environment

Preferred

Experience with drug reimbursement processes and drug pricing is highly desirable

Benefits

The possibility to work flexibly.
Opportunities for professional development and career advancement.
Experience an attractive and competitive compensation package aligned with the dynamic nature of a scale-up start-up.

Company

Lyfegen

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Lyfegen is SaaS company that develops rebate management software for the healthcare industry.
dateFounded in 2018
location
Basel, Basel-Stadt, CHE
people-size51-200 employees
web-link
https://lyfegen.com/

Funding

Current Stage
Growth Stage
Total Funding
$16.6M
Key Investors
TX VenturesInnosuisseaMoon Fund
2024-12-11Series A· $5.66M
2023-05-10Grant
2022-09-20Series A· $8M

Leadership Team

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Girisha Fernando
CEO & Founder
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Nico Mros
Chief Customer Experience Officer & Founder
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Recent News

Swiss Info
Patent battle in India tests Roche’s grip on rare disease market
2025-10-17
lyfegen.com
Lyfegen Raises $8 Million to Drive Down Drug Costs and Help Patients Access Life-Saving Medications
2025-03-19
GlobeNewswire News Room
Global Artificial Intelligence in Drug Commercialization Market to Observe Stupendous Growth at a CAGR of ~24% by 2032 | DelveInsight
2025-03-03
Company data provided by crunchbase