Siemens Healthineers · 2 months ago
Key Account Engineer - Customer Support
United States
Full-time
Remote
Mid LevelSiemens Healthineers is a leader in medical technology, dedicated to improving healthcare outcomes globally. The Key Account Engineer - Customer Support role involves managing technical service tasks, providing user support, and contributing to the improvement of internal processes and tools.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks
Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100)
Determines priorities of tasks and actions and schedules measures accordingly
Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues
Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories
Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100)
Adheres to relevant processes and regulations
May manage sub-contractors and monitors delivery
May be involved in technical design and developments for service offerings
Qualification
Required
Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks
Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100)
Determines priorities of tasks and actions and schedules measures accordingly
Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues
Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories
Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100)
Adheres to relevant processes and regulations
May manage sub-contractors and monitors delivery
May be involved in technical design and developments for service offerings
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
Founded in 1847
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy & Collaboration Mgmt Diagnostic Imaging
Sebastian Kronmueller
Vice President, Head of Strategy & Business Development - Laboratory Diagnostics
Recent News
2026-01-16
Company data provided by crunchbase