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Empower AI · 3 months ago

OCONUS Tier 3 Support Lead (location is Camp Humphrey's, Korea)

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Empower AI is an organization focused on providing AI solutions for government agencies. The OCONUS Tier 3 Support Lead will be responsible for overseeing C4I operations and maintenance, leading a team of network engineers, and ensuring the reliability and security of network services.

Information ServicesInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for testing, installing, and maintaining C4I operations and maintenance (O&M) systems to include Cisco Digital Network Architecture (NDA), Cisco Call Manager (CCM), and Cisco Unified Communications Manager (CUCM)

Responsible for leading a team of network engineers

Responsible for providing expert Tier-3 desktop, server and network troubleshooting service, security incident response, and infrastructure advanced technical support

Responsible for documenting service delivery procedures in a Tier 3 Support Standard Operation Procedure (SOP)

Ensure high availability and reliability of critical network services and implement contingency and disaster recovery strategies as needed

Collaborate with system administrators, cybersecurity personnel, and unified communications teams to support cross-functional IT operations

Develop and maintain documentation, configuration baselines, network diagrams, and security compliance reports

Supervise and mentor junior network engineers and provide hands-on technical leadership

Monitor and respond to network performance, intrusion detection, and system health alerts

Qualification

Cisco Digital Network ArchitectureCisco Call ManagerCisco Unified Communications ManagerTier 3 support leadCCNAITIL V3Network+WAN infrastructureSecurity complianceLeadership experienceDocumentation skillsTeam management