HTC Global Services · 2 weeks ago
Duck Creek Billing SME
Troy, MI
Full-time
Onsite
Senior Level, Lead/Staff
9+ years expHTC Global Services is seeking an experienced Duck Creek Billing SME to lead the design and implementation of billing solutions within their insurance technology landscape. The role requires deep technical knowledge of the Duck Creek Billing platform and involves collaborating with various teams to ensure robust system performance and ongoing innovation in billing operations.
Information TechnologyInsuranceSoftware
Responsibilities
Act as the primary SME for the Duck Creek Billing system across implementation, support, and enhancement initiatives
Lead configuration and development of core billing functionalities, including invoicing, payments, collections, refunds, write-offs, commissions, and disbursements
Collaborate with business analysts, development, QA, and stakeholder teams to define, design, and deliver scalable technical solutions
Analyze existing billing processes and recommend system improvements aligned with Duck Creek capabilities
Troubleshoot complex issues and provide long-term support and maintenance of the billing platform
Develop and maintain detailed technical documentation, design specifications, and support materials
Guide internal teams and provide knowledge transfer on Duck Creek Billing features and best practices
Qualification
Required
Minimum 9 years of experience in the insurance industry, with hands-on expertise in Duck Creek Billing
Strong understanding of Duck Creek configuration, architecture, and integration
Experience with Duck Creek Author, Transact, and DataHub/Insights is an advantage
Proven knowledge of premium billing, agency billing, payment plans, commissions, and other key billing functions
Experience integrating Duck Creek Billing with policy, claims, finance, and third-party systems
Familiarity with cloud-based deployments, particularly Duck Creek OnDemand
Excellent analytical, problem-solving, and communication skills
Duck Creek Billing certifications preferred
Bachelor's degree in Computer Science, Information Technology, or a related field
Preferred
Experience working in Agile delivery environments
Exposure to DevOps tools and CI/CD pipelines
Benefits
Paid-Time-Off
Paid Holidays
401K matching
Life and Accidental Death Insurance
Short & Long Term Disability Insurance
A variety of other perks
Company
HTC Global Services
HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions.
10001+ employees
H1B Sponsorship
HTC Global Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (361)
2024 (367)
2023 (440)
2022 (314)
2021 (227)
2020 (438)
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Michigan Economic Development Corporation
2024-12-10Grant· $1.2M
Leadership Team
Gunasekaran Nadar
CHIEF FINANCIAL OFFICER
Girish Arora
Vice President, Financial Services and Insurance
Recent News
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