Bally's Baton Rouge ยท 1 month ago
Marketing Supervisor
Baton Rouge, LA
Full-time
Onsite
Entry, Mid Level
1+ years expBelle of Baton Rouge is dedicated to providing extraordinary service to guests and colleagues. The Marketing Supervisor is responsible for implementing marketing events, coordinating with various departments, and ensuring outstanding guest service while supervising the marketing staff.
Gambling & Casinos
Responsibilities
Build guest and team member positive relations
Participates and conducts departmental meetings
Oversees the effective and efficient schedules while meeting staffing objectives and achieving guest satisfaction
Demonstrates superior customer services in accordance with company and departmental standards
Assists in the development of operational goals
Responsible for the supervision of the staff in the following areas of the Marketing Department: advertising, promotions, and players club
Responsible to assist with overseeing all marketing initiatives including, but not limited to: advertising, promotions, special events, entertainment, direct mail, social media, and digital marketing
Answer all incoming calls and maintain the highest level of knowledge in regards to all aspects of the casino
Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments
Ability to understand and use casino tracking programs
Provide valuable feedback on guest preference and their expectations
Maintain thorough knowledge of casino amenities and events to effectively communicate with guests
Make announcements throughout shift promoting upcoming events
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations
Keep work area in a clean and orderly manner
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same
Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations
Perform other duties as assigned or reasonably requested by any member of management
Must proactively prioritize needs and effectively manage resources
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
Qualification
Required
Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills
Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change
Must possess excellent guest service skills to effectively deal with guests
Preferred
A high school diploma or GED equivalent is preferred
1 to 2 years of supervisory experience, preferred
Benefits
Tuition Reimbursement
401k with company match
Comprehensive health packages
Paid Time Off
Company
Bally's Baton Rouge
At the Belle of Baton Rouge, you'll enjoy a Classic River Boat experience with beautiful sunsets, panoramic views of the Mississippi Bridge, easy access to Interstate I-10, and the historic and museum districts of Downtown Baton Rouge have to offer.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase