Vivent Health · 2 weeks ago
Senior Analyst, Clinical Applications
United States
Full-time
Remote
Senior Level
$80K/yr - $80K/yr
5+ years expVivent Health is an organization dedicated to fostering a diverse workforce and providing quality healthcare. The Senior Analyst, Clinical Applications role is responsible for ensuring the optimal functioning of Health Informatics systems and applications, providing expert technical support, and collaborating with various teams to enhance patient care.
Health CareHospital
Responsibilities
Provides second and third-tier support for Health Informatics Systems and applications
Responds to issues and incidents as reported through the Vivent Health Help Desk or escalated from other Vivent Health Team members and stakeholders
When necessary, coordinates application support with health informatics systems vendors and other Vivent Health teams (Information Technology, Operations, Business Intelligence, Pharmacy Informatics)
The incumbent is expected to independently address issues and design decisions of moderate to high complexity with little or no supervision
Serves as an expert and mentor to all members of the Clinical Applications Team
Serves as Vivent Health’s OCHIN Epic and Provide Enterprise (PE) Primary Support Analyst, which is the key technical resource and point of contact
This includes submitting and following up on support requests, escalating support requests to vendors as needed, submitting project requests and requests for system customization and configuration and attending regularly scheduled OCHIN working group meetings
Acts as a Clinical Applications subject matter expert and clearly communicates technical concepts in business terms with and across Vivent Health stakeholders and service lines
Coordinates and performs key portions of the software system lifecycle, including implementation, version upgrades and big fixes, release note review, user acceptance testing, and end-user communication
Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies
Qualification
Required
Bachelor's degree in Business Information Systems, Healthcare Administration, Medical/Clinical Informatics, Health Information Management, Information Technology, or another healthcare-related field; OR a minimum of four years of directly related experience may be considered in lieu of a degree
Epic Certification required in one or more of the following applications- Epic Ambulatory, Prelude, Wisdom, cadence, MyChart, Cadence, Grand Central
Minimum of 5 years' Healthcare experience
Minimum of 3 years in a similar role supporting EMR systems with a strong understanding and demonstrated proficiency of system configuration and architecture
Strong understanding of clinical workflows, processes and design
Project coordination/management for small to medium healthcare related projects
Understanding of HL7 interfaces
Microsoft Applications
Installation of Drivers, Software and computer peripherals
Excellent communication skills to convey technical information to non-technical stakeholders and facilitate training sessions
Ability to collaborate effectively with cross-functional teams, IT professionals, and healthcare practitioners
Strong problem-solving skills to address issues and optimize the functionality of the EPIC and PE systems
Flexibility and adaptability to stay current with EPIC and PE system updates and industry best practices
Meticulous attention to detail in configuring, testing, and troubleshooting EPIC and PE system components
Ability to develop and deliver effective training programs for end-users
A customer-centric approach to providing support and addressing end-user inquiries
Strong analytical skills to assess system performance, identify areas for improvement, and implement effective solutions
High ethical standards and commitment to data security and privacy
Ability to travel for training and/or to work with users at one of our health center locations
Preferred
HIV experience in a not-for-profit environment
Prior experience supporting a dental PACs system
Benefits
Generous paid time off, including 12 paid holidays
401k with 100% employer match up to 5%
12 weeks of fully paid parental leave
Employer subsidized medical, dental, vision benefits
Gender-affirming care benefits
Employer paid short and long-term disability
Tuition reimbursement
Certification, and licensure assistance
Company
Vivent Health
Vivent Health operates the only HIV Medical Home in America recognized by the Centers for Medicare and Medicaid Services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Caring for Denver Foundation
2022-12-14Grant
Leadership Team
Brandon Hill
President & CEO
Recent News
2025-08-16
2025-07-22
Seattle TechFlash
2025-05-01
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