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NYC Department of Health and Mental Hygiene · 1 month ago

Program Manager, Relay, Bureau of Alcohol and Drug Use, Prevention, Care, and Treatment

Queens, NY

Full-time

Onsite

Mid, Senior Level

3+ years exp

The NYC Department of Health and Mental Hygiene is the oldest and largest health department in the country, focusing on improving the health of all New Yorkers. The Program Manager for the Relay initiative will oversee program expansion and research, supervise staff, and manage various operational aspects of the program aimed at reducing morbidity and mortality related to substance use.

Health Care

Responsibilities

Oversee, plan and support the expansion and research of the Relay program, collaborating with up to 80 Relay staff

Assist in the development of protocols, program materials, research efforts, and presentations for program activities

Supervise the Program Coordinator, the Relay Trainer, and the daytime dispatchers

Provide daily hospital coverage troubleshooting guidance, update systems when changes occur, and work with supervisors to provide performance management and reviews

Oversee procurement activities, distribution tracking, and inventory of Naloxone, harm reduction, and program materials. Regularly track, re-order, distribute, and assemble the program resources

Monitor community-based referrals for reporting to the evaluation team and others as needed

Support the work of the evaluation team, both internal and external, to conduct research and ensure smooth program implementation. This includes coordinating research associate schedules with our notification system

Oversee implementation of Relay’s notification system, including maintaining communication with the outside vendor and NYC hospital partners about any updates or needs, and ensuring that program deliverables are met, key metrics are tracked, and reports are produced

Oversee the creation of Relay’s coverage schedules, coordinate all updates into relevant systems, and troubleshoot any issues as they arise

Provide oversight of the hiring and training coordination of new full-time and part-time Wellness Advocates

Other duties as assigned

Qualification

Public health expertiseSupervisory experienceResearch experienceProgram managementData analysisCommunication skillsOrganizational skillsCultural sensitivityMulti-taskingExcelAccessWordPowerPointVisioHarm reductionTeam collaboration

Required

A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health

A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization

A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization

Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in '2' above

Two years as a City Research Scientist Level I can be substituted for the experience required in '1' and '2' above

Preferred

Experience working with and/or supervising peers

Be able to work independently, have excellent oral and written communication and organizational skills, and be a flexible team player

The candidate will also be detail oriented with outstanding organizational skills

Ability to multi-task in a fast-paced, high volume environment, with proficiency in Excel, Access, Word, PowerPoint, and Visio

Knowledge of substance use issues and harm reduction practice and theory, including syringe exchange, overdose prevention and education for HIV and Hepatitis C prevention

Sensitive to various ethnic, racial, and cultural backgrounds, gender identities, sexual orientations, and socioeconomic conditions