CACI International Inc · 2 months ago
ServiceNow ITOM Engineer
Chantilly, VA
Full-time
Onsite
Senior Level
$121K/yr - $266K/yr
7+ years expCACI International Inc is dedicated to ensuring the safety of the nation through innovative solutions. They are seeking a ServiceNow ITOM Engineer to coordinate and implement IT operations management capabilities, focusing on CMDB and CI Discovery. The role involves collaborating with various stakeholders to enhance ServiceNow functionalities and provide technical support for deployments.
Information TechnologyService IndustrySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
In-depth knowledge of CMDB concepts, methodologies, and best practices
Responsible for developing methods and strategies essential to realizing the Customer’s Configuration Item (CI) Discovery and Enterprise Configuration Management Database (eCMDB) vision
Collaborates with Government Program Management Office (GPMO), System Owners, and technical points of contact to deploy MID Servers across 1200+ Systems, and communicate the status of those deployments to executive leadership
Serves as the CI Discovery Subject Matter Expert (SME) responsible for training System Custodian’ technical teams to deploy, configure, and ultimately troubleshoot their MID deployments Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately
Must be able to manage MID Server deployments for 20+ Systems and Technical Teams at any given time
Must be a self-motivated, self-learner, capable of researching and resolving complex/ multi-dimensional CI Discovery issues, regardless of technical platform Creates and maintains patterns, probes, and sensors to accommodate discovery requirements
Works with the Solutions Architect, Configuration Management SMEs, and vendors to develop and recommend solutions to the government, System Owner, and System Custodian on any issues/concerns
Interacts and communicates with customers to rectify alerts and issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices
Coordinates with deployment team for approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
Develops installation instructions and supporting documentation to affect system design deployments
Works with a team to provide technical input in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
Patches cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots systems issues
Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
Qualification
Required
An Active TS/SCI Clearance with Polygraph
Security+ or DoD 8570 IAT Level II Certification or be able to obtain certification within 3 months of hire
Bachelor's Degree in applicable field (computer science, engineering, cyber security, etc.) and 7+ years direct experience
Experience with ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities
Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions
Strong analytical and strategic thinking skills with a service-oriented mindset
Team player with a strong willingness to participate and help others
Ability to prioritize in a fast-moving environment with a high sense of urgency and self-motivation
Preferred
Experience managing work tasks via ServiceNow
Experience with enterprise technologies such as Splunk and Amazon Cloud services
Experience with virtual infrastructure and containerization
ServiceNow Administrator experience
Asset Management experience
JavaScript/AngularJS experience
Splunk experience
RedHat Linux administration experience
Microsoft Windows Server technologies, specifically Active Directory experience
Scripting Skills such as Python, JavaScript, Bash, and/or PowerShell
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI International Inc
At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-05-21Post Ipo Debt· $1B
2003-01-10IPO
Leadership Team
John Mengucci
President & CEO
Darryl W Burke
Senior Vice President / Air Force Client Executive
Recent News
Washington Technology
2026-01-25
2026-01-22
Company data provided by crunchbase