Hampton Inn by Hilton · 1 month ago
Front Office Manager
Petersburg, VA
Full-time
Onsite
Mid Level
$16/hr - $18/hrHampton by Hilton is seeking a Front Office Manager who will oversee the daily operations of the front office and reservations. This role involves ensuring compliance with policies, managing staff productivity, and maintaining high service quality to exceed guest expectations.
Hospitality
Responsibilities
Coordinates the daily operations of front office and reservations to ensure that the services exceed the expectations of the hotel owners/guests
Ensures compliance with all policies, procedures and regulations
Monitors both the productivity and qualitative work product for the Guest Service Agents
Determines and assigns work projects and priorities in response to occupancy and future reservation needs
Insures that all quality standards are met
Hire staff to ensure that all areas of responsibility are properly covered and within budget
Conduct orientation training of new associates to explain company policies
Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness
Prepare all schedules for the department and forwards same to senior management for approval
Inventories stock to ensure adequate supplies
Investigate complaints and takes corrective action
Record data concerning work assignments and special projects and prepare periodic reports
Greet and interact with the guest in a friendly and professional manner
Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements
Interact with fellow associates in a courteous and professional manner
Ensure that all guest requests you receive are satisfied in a timely and efficient manner
Provides service in a highly professional manner at all times
Complete associate safety training in compliance with franchise procedures, regulations and the Front Office Manager
Check periodically each day on any and all special project work
Participate with formation of department annual operating budgets
Ensure that the hotel maintains all standards as defined by any third party affiliations (hotel franchiser) where applicable
Enforce 100% staff compliance with uniform and grooming standards
Report unsafe work conditions/practices and safety/security violations in accordance with Company policy
Qualification
Required
Demonstrated ability to work as a positive member of a leadership team, developing associates to their maximum potential and maintaining a supportive work environment
Ability to read and interpret common scientific and technical journals, financial reports and legal documents
Ability to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community
Ability to effectively present information to top management, public groups, hotel employees and outside agencies/authorities
Can define problems, collect data, establish facts and draw valid conclusions from interpretation of extensive and varied technical instructions (in mathematical or diagram form)
The employee must regularly lift and/or move up to 25 pounds
Benefits
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
Hampton Inn by Hilton
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Justin Bacall
Operating Partner at Hampton Inn Saline
Mac Patel
Managing Partner
Recent News
2024-04-06
2024-04-06
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