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ROCSYS · 1 month ago

Field Application Engineer (USA)

Portland, OR

Full-time

Hybrid

Senior Level

$80K/yr - $110K/yr

5+ years exp

Rocsys is a fast-growing, high-tech company focused on accelerating the shift to zero-emission autonomous mobility. As a Field Application Engineer, you will be responsible for ensuring the successful deployment and performance of autonomous charging solutions, acting as the key technical interface between customers and internal teams.

Electric VehicleElectrical Distribution

Responsibilities

Collaborate closely with OEM partners to integrate Rocsys systems into a variety of vehicle platforms, including electric trucks, buses, tractors, and automated guided vehicles (AGVs)

Design, configure, and manage testing environments to validate integration and performance under real-world conditions

Conduct and support interoperability testing to ensure seamless operation across diverse vehicle types and models

Assist in commissioning Rocsys systems both remotely and, on-site at customer locations

Provide timely and effective technical support during pilot deployments, ensuring customer satisfaction and successful project execution

Contribute to the creation and refinement of technical documentation, including installation manuals, service guides, and best practice materials

Monitor system behavior and analyze performance to present to external customers

Monitor system performance using remote diagnostic tools and digital platforms to proactively identify and resolve issues

Perform remote or on-site maintenance, repairs, or upgrades as needed to maintain optimal system functionality

Document technical findings and customer feedback and collaborate with the engineering and product development teams to inform product enhancements and continuous improvement efforts

Serve as a technical resource for internal stakeholders, including sales, business development, customer success, and product management teams

Participate in pre-sales and post-sales activities by providing technical insight, solution validation, and customer education

Contribute to the development and scaling of Rocsys’ U.S. operations by sharing ideas, improving processes, and supporting the growth of the technical support function

Qualification

Vehicle IntegrationTechnical SupportProgramming LanguagesElectrical DesignData AnalysisElectric Vehicle TechnologyProblem-SolvingCustomer FocusTeam CollaborationCommunication Skills

Required

At least five years of experience in a similar technical or engineering role, ideally within a high-tech or mobility-related environment

A bachelor's or master's degree in engineering, preferably in Electrical, Software, or Mechatronics disciplines

Strong technical aptitude and the ability to operate confidently within embedded hardware and software systems. You have sufficient expertise to support customer testing, troubleshooting, and integration activities

A foundational understanding of programming languages such as Python, C/C++, and Rust, enabling effective communication with development teams and support for system-level testing

A working understanding of mechanical and electrical design, including the ability to read and interpret CAD models and electrical schematics

Familiarity with relevant electrical safety standards (e.g., UL) and experience working with vehicle communication protocols such as CAN and J1939

Experience supporting or managing complex service operations, including collaboration with external service partners or customers

A practical, hands-on approach combined with strong problem-solving skills and a customer-focused mindset

Proficient in collecting, analyzing, and visualizing data using Power BI and similar analytics platforms

Available to work in the Portland office at least three days a week

Willing to travel to U.S. clients

Enthusiastic about working in a highly dynamic scale-up context

Self-motivated and able to work independently

A structured communicator (in writing and verbally)

Preferred

Prior experience in electric vehicle (EV) charging technology is highly desirable and will be considered a strong asset

Basic knowledge of wireless communication technologies, including Ultra-Wideband (UWB), Bluetooth, and WLAN, and how these are applied in real-world connectivity solutions