Client Engagement Specialist, Trading Experience- Fixed Term jobs in United States
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Kraken · 2 months ago

Client Engagement Specialist, Trading Experience- Fixed Term

positionUnited States
timeContract
remoteRemote
seniorityEntry, Mid Level

Kraken is a mission-focused company dedicated to accelerating the global adoption of crypto. The Client Engagement Specialist for Trading Experience will serve as the first point of contact for clients needing assistance with trading products, providing excellent customer service while resolving technical issues related to trading.

BitcoinBlockchainCryptocurrencyEthereum
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Answer clients’ trading/futures/consumer/Kraken desktop/Crypto DW questions via text and live support channels (Zendesk/Email/possibly Telegram)
Diagnose and resolve clients’ trading/futures/Kraken desktop/Crypto DW issues
Provide testing and feedback for new trading features before they are released to clients
Assist in the management of our Consumer/Trading/Futures/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.)
Providing calculation breakdowns for clients questions regarding fees, margin levels, P/L explanations etc
Potentially monitor trading activity looking for fraudulent actions or trade out attacks

Qualification

Kraken Pro platformTrading knowledgeClient support experienceMath skillsFast learnerTrading platformsGoogle Sheets experienceAPI experienceData analytic skillsEnglish fluencyFrenchGermanSpanish

Required

Fluent in English
Knowledge and experience using our Kraken Pro platform
Knowledge of trading, charting, understanding of leveraged trading (Future/Margin or preferably both)
Client support experience
Good math skills
Fast learner, able to adapt to change - our products are always changing
Available to work evenings and weekends

Preferred

Experience with other trading platforms like Coinbase, Binance, OKEX etc or futures trading platforms (Bitmex, Bybit, Deribit etc)
Experience with Google Sheets and Google Script
Experience with our or other similar platforms API
Speaks French, German and/or Spanish (in addition to English)
Other data analytic skills/experience

Company

Kraken

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Kraken is a global cryptocurrency exchange platform that allows users to buy, sell, and trade digital assets securely.
dateFounded in 1911
location
Remote First, US
people-size1001-5000 employees
web-link
https://www.kraken.com/

H1B Sponsorship

Kraken has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Late Stage

Leadership Team

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David Ripley
CEO
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Trevor Rutar, MBA
Chief Executive Officer and Managing Director of Kraken Bank
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Recent News

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2025-10-07
Company data provided by crunchbase