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Kraken · 1 month ago

Client Engagement Specialist, Trading / Exp - Fixed Term

United States

Contract

Remote

Entry, Mid Level

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto. As a Client Engagement Specialist in Trading, you will be the first point of contact for clients needing assistance with various trading products, ensuring they receive excellent customer service and support throughout their trading journey.

BitcoinBlockchainCryptocurrencyEthereum

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Answer clients’ trading/futures/consumer/Kraken desktop/Crypto DW questions via text and live support channels (Zendesk/Email/possibly Telegram)

Diagnose and resolve clients’ trading/futures/Kraken desktop/Crypto DW issues

Provide testing and feedback for new trading features before they are released to clients

Assist in the management of our Consumer/Trading/Futures/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.)

Providing calculation breakdowns for clients questions regarding fees, margin levels, P/L explanations etc

Potentially monitor trading activity looking for fraudulent actions or trade out attacks

Qualification

Kraken Pro platformTrading knowledgeClient support experienceMath skillsFast learnerTrading platformsGoogle Sheets experienceAPI experienceData analytic skillsEnglish fluency

Required

Fluent in English

Knowledge and experience using our Kraken Pro platform

Knowledge of trading, charting, understanding of leveraged trading (Future/Margin or preferably both)

Client support experience

Good math skills

Fast learner, able to adapt to change - our products are always changing

Available to work evenings and weekends

Preferred

Experience with other trading platforms like coinbase, binance, OKEX etc or futures trading platforms (Bitmex, bybit, deribit etc)

Experience with Google Sheets and Google Script

Experience with our or other similar platforms API

Language ability (in addition to English)

Other data analytic skills/experience

Company

Kraken

Glassdoor4.5

Kraken is a global cryptocurrency exchange platform that allows users to buy, sell, and trade digital assets securely.

Founded in 1911

Remote First, US

1001-5000 employees

https://www.kraken.com/

H1B Sponsorship

Kraken has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)