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GE Vernova · 1 month ago

Service Support Engineer (EN/FR)

United States

Full-time

Remote

Mid Level

GE Vernova is seeking a Back Office Lead Engineer to join their North and South Service Units. The role involves providing technical support, conducting root cause analyses, and leading various back-office activities while collaborating closely with clients and engineering teams.

EnergyEnergy EfficiencySustainability

Responsibilities

Oversee data quality management, including archiving, for engineering activities such as troubleshooting, back-office operations, and site data collection

Support the Tender (ITO) team during offer preparation, acting as the technical reference person and ensuring proper validation of the technical scope

Assist Project Managers in properly tracking reported issues (Customer Portal – Services Responsiveness), ensuring consistent responses to customer queries and verifying the cross-impact of comments

Manage and support the Root Cause Analysis (RCA) process, including documentation and approval responsibilities

Serve as the technical point of contact for customer communications during critical incidents

Assist Project Managers/Commissioning engineers with regular follow-up calls to customers to resolve cases initiated through technical proposals or site interventions

Monitor process compliance and proactively drive continuous improvement initiatives

Contribute to the development of new project setups, including drafting technical procedures, process documentation, and flowcharts

Prepare progress reports, test results, and non-compliance reports

Annotate and update ‘as built’ drawings

Submit required technical documentation to both external customers and internal teams for the operation and maintenance of equipment

Provide supplementary information as needed

Offer technical assistance in the preparation of submissions

Analyze, investigate, and propose solutions for issues related to discontinued products

Work collaboratively with the Service Central Team to enhance processes and tools, serving as a proactive source of initiatives

Contribute to overall process improvement

Contact subcontractor or vendor to responds to technical requests from customer

Ability to propose or implement technical or engineering solutions

Qualification

Electrical engineeringPower electronicsFluency in EnglishFrenchRoot Cause AnalysisFACTS & HVDCCRM experienceAnalytical skillsMS OfficeLeadershipCommunication skills

Required

Bachelor's degree in electrical engineering with specialization in power electronics or significant electrical engineering experience in Electrical Network simulation and/or substation commissioning

Good ability to interact and communicate with clients and workers

Advanced knowledge of electrical and electronic equipment power

Fluency in English (mandatory) and in French

Knowledge of office software (MS Office Suite)

Analytical, Rigorous

Leadership

Travelling: up to 20% of the time (mostly in the first 3-6 months of the role)

Start Date: ASAP