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Churchill Downs Racetrack · 1 day ago

Event Manager

Louisville, KY

Full-time

Onsite

Mid Level

Churchill Downs Racetrack, the home of The Kentucky Derby, is seeking an Event Manager responsible for planning, organizing, and executing various events. This role involves working with clients and vendors to ensure successful event execution on race days and non-race days.

EventsRecreationSports

Growth Opportunities

Responsibilities

Working cross-departmentally to understand event needs (sales, marketing, community relations, ticketing, etc.) and facility policies

Establishing and maintaining relationships with clients and vendors

Creating custom Banquet Event Orders (BEO) which detail:

Facility needs

Food and beverage packages

Event timeline

Staffing needs

Creating custom diagrams for approx. 35 event rooms

Assisting team members on event days

Responding to day-of requests in a prompt manner

Promoting and providing exceptional customer service

Assisting and facilitating all events booked by Group Sales, Marketing, Premium Ticketing, Horsemen Relations and Community Relations

Evaluating guest issues related to pricing, overcrowding, ticket discrepancies, seat locations, etc

Ensuring courteous, professional, sincere, and responsive communications with all customers

Completing clerical and administrative tasks as necessary

Act as primary Churchill Downs representative in premium dining areas

Performing light physical work required to set up events. Extensive walking is typically required

Perform other related duties as assigned

Qualification

Event planningCustomer serviceOrganizational skillsMicrosoft OfficeCommunication skillsMulti-taskingEntertainment industry experienceTime managementRelationship buildingProblem-solving

Required

Prior experience in overseeing multiple event spaces and groups at one time is required

Must demonstrate prior experience in dealing with high level clients including dignitaries, officials, celebrities, premium ticket holder, club members, high stakes wagerers and/or members of the thoroughbred racing community

Ability to positively address challenging situations

Strong organizational skills

Exceptional at communicating, both verbally and written

Ability to thrive in an ever-changing environment

Customer service minded

Excellent time-management skills

Ability to multi-task and develop strong professional relationships in all aspects of the position

Previous experience working in an entertainment / sporting facility, or a similar environment

Ability to create and communicate ideas / vision for various events

People oriented, able to multi-task, be organized, motivated and detail focused

Proficiency in Microsoft Office and other related software