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Fospha · 1 month ago

Customer Success Executive

Austin, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Fospha is a leading company in online retail measurement solutions, focused on empowering teams to make smarter decisions. The Customer Success Executive will own the customer journey post-sale, ensuring customers realize value through onboarding, implementation, and ongoing support while collaborating closely with Account Managers and internal teams.

Digital MarketingEnterprise SoftwareInternetMarketingSoftware

Senior Management

Responsibilities

Coordinate the full onboarding process for new customers, ensuring a smooth technical setup, data validation, and alignment to success goals

Build and manage onboarding project plans, coordinating internal teams (Product, Data, Onboarding, Support) to deliver on time

Run customer training sessions to ensure adoption and confidence across all users

Translate customer goals into clear success metrics and regularly track progress against these

Build and maintain Mutual Success Plans, aligning customer and Fospha stakeholders on objectives, actions, and KPIs

Deliver regular insight and optimization sessions with marketing teams, helping them turn Fospha data into action

Be an expert in the product — proactively share relevant feature updates, best practices, and learning resources

Partner closely with Account Managers on QBRs and strategic account reviews: you’ll own the data, insights, and success story; they’ll lead commercial alignment and growth

Work with the Product team to surface customer feedback, feature requests, and emerging needs

Collaborate with internal operations and analytics to continuously improve onboarding, health scoring, and success planning workflows

Leverage GenAI and Fospha’s internal AI tools to streamline reporting, insight generation, and workflow management

Contribute to evolving CS best practices and documentation

Support scaled delivery initiatives across account tiers to improve efficiency and consistency of the customer experience

Qualification

SaaS customer successDigital marketing technologyAnalytical skillsData interpretationRelationship-buildingProject managementCommercial mindsetMarketing technology familiarityCommunication skillsProblem-solving