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Ronco · 1 day ago

Field Technician

Summerville, SC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Ronco is a technology company providing critical communications technology, installation, and support to the federal government, healthcare organizations, and primary education institutions. They are seeking a highly motivated Field Technician to perform various technical duties in support of education and healthcare communications systems, including installation, maintenance, and troubleshooting of electronic communications systems.

Information and Communications Technology (ICT)Information TechnologyTelecommunicationsUnified CommunicationsVoIP

Diversity & Inclusion

Responsibilities

Perform and coordinate changes in programming, troubleshooting, and maintenance of systems

Complete assigned project tasks and associated documentation in a timely manner

Terminate cabling at the head end rack and other field locations

Attend/conduct project meetings with installation or construction personnel and assist with scheduling and installation

Communicate project progress/changes to customers, the Company, and technical staff

Assist in coordinating the shipping of project equipment

Provide training to customers or end-user personnel on the operation and maintenance of systems

Provide effective “on-call” support

Attend job-related training, as offered by the Company as well as self-driven learning efforts

Acquire technical certifications as needed for the job

Qualification

Low-voltage systems experienceA/V systems experienceTroubleshooting skillsReading schematicsIT-related technologiesMicrosoft 365 proficiencyCustomer satisfaction commitmentBasic math skillsCommunication skillsAttention to detailTeamwork ability

Required

Associate's degree or equivalent relevant work experience

Minimum of 2 years of related work experience with low-voltage, critical communication, or A/V systems

Ability to read schematics and interpret signal flow through circuits

Functional understanding of IT-related technologies

Experience using basic hand tools and multi-meters

Ability to read and interpret blueprints

Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual

Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating

Excellent written and verbal communication skills to effectively express ideas and information

Ability to thrive both independently and in a team environment

A high level of commitment to customer satisfaction

Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions

Ability to follow policies, processes and procedures

Effective use of Microsoft 365 suite of products

Demonstrated attention to detail and commitment to task in completing assignments with quality outputs

Maintain industry-recognized technology credential(s)

Maintain a clean driving record