Bandwidth Inc. · 1 day ago
Director of Product (Programmable Voice & AI)
Raleigh, NC
Full-time
Onsite
Director/Executive
7+ years expBandwidth Inc. is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. They are seeking a Director of Product for Programmable Voice & AI to define the strategy and roadmap for programmable voice, focusing on Voice APIs, WebRTC, and AI integrations.
Information TechnologyMessagingTelecommunicationsWeb Hosting
Responsibilities
Define the Product, Commercial, and GTM strategy for Programmable Voice, Voice APIs, Conversational AI, and agentic automation built on Bandwidth’s global communications network
Define pricing, packaging, positioning, and competitive differentiation for voice and AI capabilities, supported by clear business cases
Translate customer and developer insights into actionable product direction and validated opportunity statements
Represent Bandwidth’s voice and AI strategy externally while mentoring product managers and fostering a culture of ownership and rapid learning
Define a clear, data-backed roadmap aligned to company goals and the Annual Operating Plan (AOP)
Identify and prioritize high-impact opportunities to embed voice, AI, and automation into customer journeys and developer workflows
Lead continuous discovery with enterprises, partners, and developers to validate problems in telephony workflows, contact flows, and CX inefficiencies
Drive execution of new Voice AI and Programmable Voice capabilities across APIs, SDKs, orchestration tools, and automation workflows
Ensure AI-driven features meet strict standards for accuracy, reliability, latency, and safety/guardrails
Partner cross-functionally with Engineering, AI/ML, Developer Experience, CX, Sales, and Marketing to deliver scalable products and successful launches
Qualification
Required
Bachelor's Degree required
7+ years of product management experience, including 4+ years in AI, Voice, CPaaS, or Conversational AI leadership roles
Proven ability to define and execute strategy for Programmable Voice APIs, AI agents, conversational AI/LLMs, and workflow automation
Strong track record delivering SaaS or platform products that drive measurable adoption and business outcomes
Deep understanding of real-time communications (PSTN/SIP), WebRTC, call routing, media services, and voice quality metrics
Knowledge of TTS, STT, and LLM fundamentals including prompt design, accuracy/latency tradeoffs, and AI safety/guardrails
Experience working hands-on with Engineering and AI/ML teams to build scalable, reliable product capabilities
API-first product design expertise across developer tooling, SDKs, documentation, and intuitive workflow/builder experiences
Strong communicator with strong analytical and financial modeling skills, comfortable presenting to executives, customers, and partners
Preferred
Technical degree or MBA preferred
AI-related training or certification is a plus
Experience building programmable voice applications with CPaaS providers like Twilio, Telnyx, Signalwire, etc
Benefits
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Company
Bandwidth Inc.
Bandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences.
1001-5000 employees
H1B Sponsorship
Bandwidth Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (14)
2022 (13)
2021 (14)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$20.5MKey Investors
Portolan Capital ManagementAilanthus Capital Management
2018-06-27Post Ipo Equity
2018-01-11Post Ipo Equity
2017-11-10IPO
Leadership Team
Scott Mullen
CTO
Kade Ross
CIO
Recent News
2025-12-05
2025-12-03
thefastmode.com
2025-11-05
Company data provided by crunchbase