Rocketium · 2 months ago
Key Accounts Manager (US residents only)
Dallas, TX
Full-time
Onsite
Mid, Senior Level
4+ years expRocketium is an AI Creative Studio that helps global brands scale their marketing content production. As a Key Accounts Manager, you will act as a strategic partner to customers, ensuring satisfaction and driving growth through effective communication and coordination with internal teams.
MarketingSocial MediaSoftwareVideo
No H1B
Responsibilities
Act as the primary point of contact for a portfolio of customers (brands, agencies, etc.), understanding their goals, workflows, and metrics
Develop strategic account plans: identify opportunities for upselling, cross-selling, process improvements, and increased utilization of Rocketium’s capabilities
Coordinate with internal teams to ensure the timely delivery of creative projects that meet quality, branding, and channel guidelines
Monitor performance metrics (ad performance, delivery times, error rates, client feedback), analyse gaps, and drive continuous improvement
Manage customer-facing communications: reporting, status updates, feedback sessions, and ensuring transparency
Anticipate customer needs, surface risks, mitigate escalations, and proactively propose solutions
Own revenue targets for your accounts; collaborate in forecasting, renewal negotiations, and ensuring customer retention
Qualification
Required
4-6 years of experience, ideally in an agency or client-servicing environment, with exposure to marketing/creative campaigns
Strong understanding of the creative production lifecycle: briefs, revisions, approvals, delivery, channel requirements
Excellent communication skills: you can present ideas clearly, manage feedback, and build trust with customers
Analytical mindset: comfortable with data, tracking performance, spotting trends, and making decisions based on insights
Ability to work cross-functionally: collaborating with creative and product teams
Highly organised, detail-oriented, with the ability to manage multiple accounts/projects simultaneously
Proactive attitude: you don't wait for things to go wrong. You anticipate, plan, and adapt
Comfortable in fast-paced, ambiguous environments where priorities may shift
Benefits
Uncapped leave policy: We mean it. Time off is important, and we trust you to take it when you need it
Comprehensive health coverage: Quality health insurance for you — because your well-being comes first.
401(k) plan: Plan for your future with our retirement savings program, designed to help you grow beyond today.
Company
Rocketium
AI Creative Studio powering global brands with speedy, efficient, and consistent content production.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$9.51MKey Investors
Tenacity VenturesEmergent Ventures1Crowd
2023-08-16Series Unknown· $5.3M
2021-07-27Series A· $3.2M
2021-06-29Seed
Leadership Team
Satej Sirur
Co-founder and CEO
Anurag Dwivedi
Co-Founder
Recent News
Neon Fund
2024-10-15
Company data provided by crunchbase