Choco · 1 month ago
Customer Care Associate (Bilingual Spanish)
Chicago
Full-time
Hybrid
Entry Level
$50K/yr - $60K/yr
1+ years expChoco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. As a Customer Care Associate, you will be responsible for making every customer interaction easy and thoughtful, solving real-world problems for food suppliers who rely on the company's services.
AppsFood and BeverageMarketingRestaurants
Responsibilities
Be a trusted point of contact for our US customers via chat, email, and WhatsApp
Collaborate with external agents — coaching and supporting quality in your market
Troubleshoot with confidence and escalate clearly when needed
Spot patterns in recurring issues and share ideas to fix them at the root
Help us adopt new tools and workflows — especially automation and AI
Qualification
Required
1+ years in customer-facing roles in high-speed, tech-enabled environments
Fluent in Spanish is required
Excellent communicator — clear, warm, and structured under pressure
Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems)
Curious and tech-adaptable — you embrace change and pick up tools quickly
Empathetic and solution-focused — you care deeply about customer outcomes and team impact
Office Requirement: We offer a hybrid schedule of 3 days in office and 2 days working remote
Company
Choco
Choco is a food ordering platform that connects restaurants and suppliers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$336.27MKey Investors
G SquaredLeft Lane CapitalCoatue
2023-02-24Series Unknown· $26.46M
2022-12-15Series Unknown· $35.11M
2022-04-11Series B· $111M
Leadership Team
Brad Baumert
Account Executive (Vendor Partnership Manager)
Hamadi Robinson
Vendor Partnership Manager
Recent News
2025-04-03
Company data provided by crunchbase