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DXC Technology · 1 day ago

Policy Service Rep - Life and Annuity Analyst - US

Nashville, TN

Full-time

Hybrid

Entry, Mid Level

2+ years exp

DXC Technology is a company that values strong connections and community. They are seeking a Policy Service Representative who will be responsible for processing transactions and providing exceptional customer service in the life and annuity insurance domain.

AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering

No H1B

Responsibilities

Follows procedures to process transactions by corresponding with agents, beneficiaries, and other departments regarding policies

Responsible for the accurate handling and timely execution of any policy worked

Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client guidelines

Report any potential fraudulent, money laundering, or unethical requests that have been reviewed

Perform other related duties as assigned or required daily

Must provide an elite customer service experience via letters or phone calls made internally or externally (not a call center environment)

Research customer inquiries and responds to appropriate parties in a timely manner

Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements

Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information

Interfaces with team personnel, management, and customers in reference to customer service issues

Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management

Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions

Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement

Qualification

LifeAnnuity experienceBusiness analytical skillsCustomer service experienceMicrosoft OfficeMS TeamsTyping skillsMultitaskFollowing directionsCommunication skillsWork independently