Skyline Technology Solutions · 1 month ago
Junior Operations Engineer
Glen Burnie, MD, US
Full-time
Onsite
Entry Level
$28/hr - $32/hr
3+ years expSkyline Technology Solutions is a company dedicated to providing excellent customer service and building partnerships with their clients. They are seeking a Junior Operations Engineer to manage external customer network infrastructure, handle case and incident management, and support operational tools while ensuring timely communication with clients. The role involves working collaboratively with other engineers to resolve network incidents and fulfill customer requests.
ConsultingCyber SecurityInformation TechnologySecurityVideo
Responsibilities
Tier II Escalation Point for Tier 1 Technical team
Escalate and work with Tier III Operational Engineers as needed for Incident resolution
Proactively work with Operational Engineers to identify, address, and resolve issues that can result in operational impact or failure
Reviewing tickets to ensure timely response
Coordinate dispatches
Restore services and complete requests within SLA Targets
Communicating status updates to clients and internal resources in a timely and accurate manner through ServiceNow Case Management
Creating problem tickets as required at completion of incidents/requests
Work with Operational Engineers on the support and improvement of tools used by the central operations teams
Day-to-day Administrator of monitoring tools
Updating alerting, thresholds, and device MACDs
Work on Operational Projects as needed
Dispatch to customer sites - Upgrades, Break/Fix, Smart Hands
Qualification
Required
CCNA or JNCIA certification required
3-5 years' experience in a computer-related field
Strong written and verbal communication skills
Preferred
A Bachelor's Degree in Computer Science or an Engineering-related field
Experience working within the ITIL framework
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
FSA Plan
Paid Time Off
401K Retirement Savings Plan
Training & Tuition Assistance
Disability & Life Insurance
Company
Skyline Technology Solutions
Skyline Technology Solutions is a technology consulting firm focusing on IT services, video sharing, and cybersecurity.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mia Millette
Chief Executive Officer
Paul Lennon
Chief Technology Officer
Recent News
Maryland Daily Record
2024-05-21
The Business Journals
2024-04-09
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