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Telligen · 1 month ago

Operations Supervisor - Call Center

West Des Moines, IA

Full-time

Hybrid

Mid Level

3+ years exp

Telligen is one of the most respected population health management organizations in the country. The Operations Supervisor is responsible for oversight of client/customer operations in a call center environment, ensuring performance measures are met and managing employee development.

Health Care

Culture & Values

No H1B

Responsibilities

You will oversee and ensure performance measures are met by evaluating client and staff performance outcomes

You will select, develop, and manage employees to achieve individual, team, and organizational success

You will ensure employee accountability through routine observation, performance measurement, and performance feedback

You will work closely with management team members to ensure cost effective methods are in place and make recommendations to leadership for changes to improve efficiencies and reduce costs through process changes and automation

You will stay abreast of call center industry trends and make recommendations to leadership for improvements in meeting company strategic goals and objectives