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ASSA ABLOY Group · 1 day ago

Service Coordinator

Monroe, NC

Full-time

Onsite

New Grad, Entry Level

ASSA ABLOY Entrance Systems is a global leader in automated door solutions, dedicated to providing safe and efficient entrance systems. The Service Coordinator will manage communication between customers and technicians, oversee service requests, and ensure high levels of customer satisfaction through effective scheduling and operational support.

BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home

Responsibilities

Responsible for all aspects of customer service including but not limited to; Answering incoming telephone calls, entering customer information in BAAN, scheduling service calls with customers, efficiently dispatching Technicians via FMP360, providing quotes to customers based on Technicians recommendations (when required), driving upgrades as directed and ordering parts (when required)

Effectively collect all required service call information including but not limited to; confirming billing address, confirming purchase order number if required, service call details and ensuring this information is clearly relayed in BAAN when entering service call

Provide feedback on status of orders to customers and Key Account group

Forward new equipment sales leads to Sales Representatives

Maintain monthly reports for key customers as instructed by Dispatch Supervisor

Act as the liaison between production and sales

Assist with the phone team to answer corporate calls

Qualification

BAANFMP360Microsoft WordMicrosoft ExcelMicrosoft PowerPointCustomer serviceGrace under pressureVerbal communicationOrganizational skillsSelf-motivatedTeamworkPositive attitude

Required

Computer ability: Word, Excel, PowerPoint

Experience working in a fast-paced environment

Professional appearance

Pleasant telephone voice

Positive attitude

Grace under pressure. Ability to juggle many projects simultaneously

Organized

Self-motivated

Ability to take direction well

Excellent verbal communication skills

Ability to work well within a group

High-energy, results-oriented approach

Reliable and disciplined

Dependable. Consistent attendance and punctuality are a must

Overtime may be required from time to time and will be paid out as per company overtime policy. Overtime authorization required

Preferred

Associate's or Bachelor's degree preferred

Benefits

Health, dental, and vision plans

401(k) with company matching

Short- and long-term disability, life, and accidental insurance

15 PTO days and 11 paid holidays

Company

ASSA ABLOY Group

Glassdoor3.7

ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.

Founded in 1994