Methodist Le Bonheur Healthcare · 1 day ago
Director - Ambulatory Digital Transformation
Memphis, TN
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expMethodist Le Bonheur Healthcare is a leading healthcare organization in Memphis, dedicated to serving the health care needs of the community. The Director of Ambulatory Digital Transformation will lead Ambulatory Informatics and Quality programs, focusing on enhancing patient experience and operational efficiency in alignment with health system strategic goals.
Health CareHealth DiagnosticsHospitalMedicalPersonal HealthWellness
Hiring Manager
Zachary Johnson
Responsibilities
Contributes to the ongoing support of the programs and projects required to support MLH strategic goals, operational effectiveness and our competitive position
Serves as expert on future functionality for EPIC and how to prioritize within MLH
Leads continuous assessment of patient experience, including utilization of the EHR, and provides direction on future improvement opportunities to achieve patient experience goals
Responsible for the programmatic development and management of the Physician Enterprise Payor Quality and Value-based Care programs; requiring interdisciplinary coordination across clinical operations, Population Health teams, reporting and data analytics, and Legal Leadership of PCMH team, Population Health providers and Transition of Care team
Monitors and evaluates patient experience metrics and outcomes, analyzes data and works with operational, physician and health system leaders to identify, develop, and implement programmatic changes to enhance the patient experience
Drives patient centric innovation to improve consumer experience through programs and initiatives
Monitors key performance metrics including PE-driven health system metrics, and PE specific metrics such as volume growth/budget attainment, patient experience, opens access, quality measures, and referral management, as well as specialty-specific quality metrics for purposes of physician incentive compensation. Identifies and directs data integration opportunities across the Physician Enterprise to support leaders, Providers and other support functions
Responsible for the development, production, and distribution of routine and special communications that enhance collaboration with PE physicians and increase PE physician satisfaction and engagement
Maintains current knowledge of and explores innovative opportunities for PE care delivery, operational and financial efficiency, quality improvement and enhanced service. Ensures PE connectivity with health system innovation strategies, forums and goals
Directs the activities of Associates reporting to this role; monitors Associates performance and clarifies work expectations, assists with goal setting, and promotes cooperation among individuals and groups
Develops and implements processes through orientation, training and education to ensure that the competence of staff members is assessed, maintained, and demonstrated throughout their employment
Qualification
Required
Bachelor's Degree Business Administration
Bachelor's Degree Healthcare Administration
Master's Degree
5-7 years experience of business of healthcare delivery improvement and/or operations leadership with comprehensive knowledge base in analytics
5-7 years experience of Customer Relationship Management design and implementation
Exceptional interpersonal skills and executive presence, including the ability to work collaboratively with physician leaders and partners
Demonstrated capability of establishing and maintaining relationships, especially with physicians and external constituencies
Proficiency in gathering and analyzing data
Ability to communicate and present data to leadership for business decision-making purposes
Strong analytical ability supporting the ability to serve in an advisory/consultative role in determining or developing strategies, policies, processes, protocols and methods
Demonstrated aptitude for fostering innovative approaches in a complex system
Ability to manage multiple priorities, organize task and maintain control of workflow
Exceptional written and oral communication skills
Ability to manage change and produce results in a fast-paced environment and exercise a high degree of initiative, judgement, discretion and decision making
Ability to lead and motivate individuals and groups, including physicians, toward the accomplishment of tasks and organizational goals
Demonstrated capability in developing a collaborative approach to achieve organizational goals
Must be able to analyze, assess and leverage resources appropriate to scope of responsibility and design a course of action consistent with the strategic plan
Proficient in the use of Microsoft applications (Word, PowerPoint, & Excel) and experience with database systems
Company
Methodist Le Bonheur Healthcare
Methodist Le Bonheur Healthcare is a comprehensive network dedicated to enhancing the health and outcomes of patients.
10001+ employees
H1B Sponsorship
Methodist Le Bonheur Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (3)
2023 (9)
2022 (15)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Health Resources and Services Administration
2021-07-01Grant· $1M
Leadership Team
Monica Wharton
Executive Vice President and Chief Operating Officer
Kate Dowd
SVP & Chief Legal Officer
Recent News
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2025-07-16
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