The MetroHealth System (Cleveland, OH) · 1 day ago
Network Oper Center Analyst II-Info Serv Data Center
Cleveland, OH
Full-time
Onsite
Mid Level
3+ years expThe MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being. The Network Oper Center Analyst II will monitor and support Information Systems issues, oversee Data Center operations, and ensure efficient problem resolution to maintain productivity for users across the system.
Health CareHospitalMedical
Responsibilities
Monitors and provides frontline and secondary support with Information Systems (IS) issues (e.g. hardware, software, telecommunications, performance, education-related, etc.) for all users within The MetroHealth System
Assists with overseeing the day-to-day operations of the Data Center
Responds efficiently/effectively to monitoring alerts, including issues regarding operating systems, networking, and applications
Enables customers to remain productive in their business and clinical operations
Acts as a liaison between customers and internal IS staff to ensure accurate/timely problem interpretation/resolution
Contributes to the proper operation of the network environment for The MetroHealth System, and the effective/efficient operation of the Data Center
Works in multi-platform environments and with remote access applications/services
Adheres to the standard support policies/procedures/methods for the Data Center, IS Department, and The MetroHealth System at all times
Upholds the mission, vision, values, and customer service standards of The MetroHealth System
Qualification
Required
Associate Degree in Computer Science or other related field from an accredited institution, AND 3 years of related experience
In lieu of a degree, 5 years of related experience will be considered
Strong computer skills and superior knowledge of common programs/systems, including but not limited to Microsoft Office 2013 or a more current version (i.e. Word, Excel, PowerPoint, SharePoint, etc.), and basic knowledge of automation practices for these applications
Operating Systems, including Windows 7 and Windows Server 2008
Excellent verbal, written, and interpersonal communication skills
Excellent telephone communication and etiquette skills
Strong customer service skills, and the ability to use those skills with a wide variety of users in a multi-cultural environment across all layers of the organization
Ability to clearly and concisely document information
Advanced analytical and organizational skills
Self-starter who takes initiatives and ownership of job responsibilities
Ability to learn quickly, work in a fast-paced environment, and retain information quickly/accurately
Willing and able to participate in a 3 shift, 24 hour-per-day/7 day-per-week work environment, including working all shifts as is necessary for proper department functionality, and possibly holidays
Access to reliable transportation to travel to various locations throughout The MetroHealth System based on operational needs
May sit, stand, stoop, bend, and ambulate intermittently during the day
May need to sit or stand for extended periods
See in the normal visual range with or without correction
Hear in the normal audio range with or without correction
Finger dexterity to operate office equipment required
May need to lift up to fifty (50) pounds on occasion
Ability to communicate in face-to-face, phone, email, and other communications
Ability to see computer monitor and departmental documents
Preferred
Bachelor's Degree in Computer Science or other related field from an accredited institution
Current A+ Certification from the Computing Technology Industry Association (CompTIA)
Experience with network topology
Experience with integration engines (i.e. Rhapsody, etc.)
Experience with system monitoring (i.e. HPOVO, Solar Wind, SCOM, etc.)
Experience working with and supporting Citrix deployments
Experience with Job Scheduler software
Understanding of and experience with Process Frameworks (i.e. ITIL, COBIT, ISO:20000:2011, etc.)
Knowledge of VPN/Remote Access, Mainframe, Wireless, and Active Directory
Knowledge of Apple products, pagers, MFDs, and telecommunications
Knowledge of Outlook, EPIC, and clinical applications
Knowledge of basic security and/or compliance policies and procedures
Company
The MetroHealth System (Cleveland, OH)
Founded in 1837, MetroHealth is leading the way to a healthier you and a healthier community through service, teaching, discovery, and teamwork.
5001-10000 employees
H1B Sponsorship
The MetroHealth System (Cleveland, OH) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (24)
2023 (13)
2022 (18)
2021 (18)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$4.56MKey Investors
Health Resources and Services AdministrationBank of America
2022-10-11Grant· $3M
2018-11-28Grant· $1M
2016-11-14Grant· $0.56M
Leadership Team
M
Michael Phillips
Chief Legal Officer
Recent News
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