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Centreville Bank · 1 month ago

Digital Workplace Engineer

West Warwick, RI

Full-time

Onsite

Mid Level

3+ years exp

CENTREVILLE BANK is seeking a Digital Workplace Engineer responsible for designing, implementing, and supporting technology solutions for employee collaboration and efficiency. The role focuses on enhancing the end-user experience through modern workplace tools and automation, while ensuring security and compliance in a digital environment.

BankingCommunitiesFinancial Services

Responsibilities

Design and maintain digital workplace solutions including endpoint management, collaboration tools, and self-service portals

Monitor and improve device performance, application accessibility, and user satisfaction

Implement automation for routine support tasks, onboarding/offboarding, and device provisioning

Integrate systems such as Microsoft 365, Teams, SharePoint, and other SaaS platforms into daily workflows

Implement, design and update configurations for Intune, Federation Services and EntraID

Serve as primary contact for complex technical issues related to desktops, laptops, mobile devices, and virtual environments

Collaborate with Help Desk and Infrastructure teams to resolve incidents and improve support processes

Ability to communicate technical topics to non-technical individuals in a clear and concise manner

Ability to follow ITSM processes

Ensure endpoint security, patch management, and compliance with internal policies and regulatory requirements

Partner with cybersecurity teams to enforce device encryption, MFA, and secure access protocols

Lead or support digital workplace initiatives such as hardware refreshes, software rollouts, and remote work enablement

Document procedures, create training materials, and support change adoption across departments

Identify and recommend improvements to hardware, workflows, and software to enhance the digital workplace experience

Qualification

Microsoft 365IntuneSCCMPowerShellEndpoint engineeringAutomation toolsFederation ServicesCustomer serviceMulti-taskingTask prioritizationITIL v4 FoundationsMicrosoft 365 CertifiedCommunicationProblem-solving

Required

Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)

3+ years of experience in IT support, endpoint engineering, or digital workplace technologies

Expected proficiency (3+ years) with Microsoft 365, Windows OS, Intune, SCCM, EntraID and collaboration platforms

Proficiency (3+ years) in scripting systems (PowerShell preferred) and automation tools. In your application, please provide a link to your public scripts

Familiarity with Federation Services

Strong communication skills and superior customer service skills

Strong problem-solving skills with ownership and results-driven attitude

Capability to multi-task, while working on a variety of tasks and teams

Be able to lift 50 lbs

Ability to independently prioritize tasks, issues, and information

Microsoft 365 Certified: Administrator Expert

ITIL v4 Foundations