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UICGS / Bowhead Family of Companies · 1 day ago

SAP Subject Matter Expert

Norfolk, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

UICGS / Bowhead Family of Companies is seeking a Systems, Applications, and Products (SAP) Subject Matter Expert to support the Military Sealift Command (MSC) Financial Management Services effort. The role involves providing support for SAP ERP modules, resolving issues within financial systems, and ensuring effective customer service and documentation.

Information Technology & Services

No H1B

U.S. Citizen Only

Hiring Manager

Kyle Clack

Responsibilities

Provide tier-1/tier-2 support for SAP Enterprise Resource Planning (ERP) modules, including troubleshooting, transaction assistance, and user navigation support

Assist in analyzing, documenting, and resolving issues within General Ledger Accounting Systems (GLAS), SAP, or comparable ERP financial systems

Perform data entry, validation, and quality assurance within financial, logistics, or business process modules

Coordinate with system administrators and senior SMEs to identify system defects, validate requirements, and support functional enhancements

Utilize the National Help Desk Service Manager (NHDSM) or similar ticketing system to log, track, and resolve customer inquiries in accordance with service-level agreements

Prepare and maintain documentation, including standard operating procedures, job aids, and knowledge-base articles

Provide customer service support, including responding to inquiries, guiding users through system processes, and escalating complex incidents

Demonstrate proficiency in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, including the ability to prepare reports, spreadsheets, and presentation materials

Communicate effectively through written and verbal channels with Government and contractor personnel

Qualification

SAP ERPGeneral Ledger AccountingNational Help Desk Service ManagerMicrosoft ExcelCustomer serviceInterpersonal skillsEffective communication

Required

Associates degree PLUS two (2+) years of relevant experience with IT systems or relevant business operations in business, management, or a related field. Years of experience may substitute education requirement

Experience in ERP systems or other forms of General Ledger Accounting Systems (GLAS) are considered relevant

Documented customer service experience, preferably with experience in the National Help Desk Service Manager (NHDSM) or a similar system

Ability to communicate effectively with all levels of employees and outside contacts

Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Must be able to lift 25 pounds on occasion

Must be able to stand and walk for prolonged period amounts of time

Must be able to twist, bend, and squat periodically

Must be able to maintain a security clearance at the Public Trust level

US Citizenship is a requirement for this contract